What are the responsibilities and job description for the Help Desk III position at BAE Systems?
Job Details
Job Description
BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting client in Washington DC area.This remote role offers the opportunity to work directly with government personnel, providing technical support for mobile devices and ensuring secure connections to client applications. Active TS clearance strongly preferred, and ship are required.
Required Skills and Education
Responsibilities:
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
BAE Systems is seeking a skilled Tier 2 mobile device helpdesk representative to join our team supporting client in Washington DC area.This remote role offers the opportunity to work directly with government personnel, providing technical support for mobile devices and ensuring secure connections to client applications. Active TS clearance strongly preferred, and ship are required.
Required Skills and Education
Responsibilities:
- Provide professional, customer-focused support to troubleshoot, register, and resolve mobile device issues for users.
- Diagnose issues by identifying the nature of calls, determining root causes, and working to provide effective solutions or escalate as needed.
- Build rapport with users of various backgrounds and personality types to ensure a positive support experience.
- Stay informed on the evolving mobile device landscape and client's mobile policies to provide up-to-date assistance.
- Work effectively in a dynamic, fast-paced environment with flexibility to adapt to changes.
- Participate in a 24/7 on-call rotation to support client's continuous operations.
- Minimum 1 year of experience with Microsoft Office, Mobile Device Management (MDM) tools, wireless configuration (Apple/Android), and ServiceNow or similar ticketing systems.
- At least 3 years of experience in a customer service or client-facing role, demonstrating strong communication and multitasking abilities.
About BAE Systems Intelligence & Security
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do-from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.
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