What are the responsibilities and job description for the SAP EWM SPP Help Desk Consultant (16676) position at Baer?
Job Details
Baer is looking for SAP EWM SPP Help Desk Consultant for a 6 month project located in Dearborn, MI.
Title: SAP EWM SPP Help Desk Consultant
Location: Onsite - Dearborn, MI
Duration: 6 months
Rate: All-inclusive
Alignment: W2
Description:
- Efficiently resolve L1, L2, and L3 support tickets raised by clients in the SAP EWM and SPP space. Troubleshoot and resolve functional and technical issues related to SAP EWM/SPP modules, ensuring timely and accurate solutions.
- Perform necessary system configuration changes in SAP EWM/SPP based on client requirements. Apply bug fixes and ensure all issues are resolved in line with system requirements and operational goals.
- Lead and execute testing efforts for configuration changes and bug fixes. Document all changes, fixes, and resolutions to maintain comprehensive records for the client and the internal team.
- Manage and coordinate the deployment of updates, bug fixes, and new features in the SAP EWM/SPP environment, ensuring smooth implementation without impacting ongoing operations.
- Lead client-facing conversations to understand their issues, manage expectations, and deliver high-quality solutions. Build strong relationships with clients to ensure satisfaction and a successful partnership.
- Handle and manage escalations from clients and internal teams, ensuring issues are addressed in a timely manner and with the appropriate level of expertise.
- Supervise and mentor a team of help desk support professionals. Assign tasks, manage workflows, and ensure the team delivers effective solutions for the client in a collaborative environment.
- Contribute to process improvement efforts, suggesting ways to streamline workflows and enhance the effectiveness of the support team.
Requirements:
- Proven experience working with SAP EWM (Extended Warehouse Management) and SAP SPP (Supply Chain Planning) modules.
- Strong experience in resolving L1, L2, and L3 support tickets within the SAP environment.
- Hands-on experience with SAP EWM configuration and troubleshooting.
- Solid understanding of warehouse management processes and supply chain planning.
- Experience in testing, bug fixing, and deploying updates in SAP EWM/SPP systems.
- Leadership experience in managing a support or help desk team, including task delegation and performance management.
- Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks effectively.
- Experience working in an Agile or service management environment.
Company Overview:
Baer is an Enterprise Performance Partner providing job opportunities with several 1st Tier Global Systems Integrators and a wide array of Fortune 1000 clients. Baer consultants and employees enjoy access to the highest profile job opportunities across leading Enterprise Technology Solutions ranging from Digital Transformation programs utilizing the latest technologies from SAP and Oracle to a wide range of emerging Cloud based infrastructure, application and AI related solutions.
At Baer we aim to provide a best-in-class engagement experience for our consultants. Our job requirements are carefully vetted and are typically associated with pivotal programs offering tremendous opportunities to expand your skills leveraging the latest solutions.
Baer is an equal opportunity employer including disability/veteran.
