HOST/HOSTESS - Miami

Description

POSITION TITLE: HOST/HOSTESS - MIAMI (LOCAL APPLICANTS ONLY)

REPORTS TO: GENERAL MANAGER

POSITION SUMMARY:

Bagatelle is an experience. It's a place to enjoy brunch, lunch or dinner and feel like you were invited into the home and table of an epicurean bon vivant from the French Riviera. It's a place to celebrate the South of France’s festive spirit, generous cuisine and friendly atmosphere. The Host is an extremely important role as it is often the first face guests see. It is therefore imperative that a Host with Bagatelle is polished, smiles, is well spoken, positive, and polite in order to make a truly welcoming first impression. 

DUTIES & RESPONSIBILITIES:

· Greet guests at the door with eye contact, a smile, and a warm genuine welcome 

· Strategically seat guests in a manner which balances the restaurant and rotates server stations 

· Present menus if a server is not immediately present 

· Consistently treat guests in a respectful manner, ensuring complete satisfaction and exceeding expectations

· Guests intake and quote wait times to guests accurately when tables are not immediately available 

· Observes tables and keeps track of availability 

· Is proactive and uses table status (Dessert, check presented, etc.) to predict table availability 

· Cleans, organizes and stocks menus at host area 

· Answers phone and politely answers questions concerning the menu and restaurant 

· Interacts with guests to ensure positive dining experience 

· Processes the booking, cancellation, and modification of reservations 

· Directs calls to the appropriate department as necessary 

· Collects information for private and large party bookings 

· Facilitates the procurement of necessary contracts 

· Confirms all bookings 24 hours prior to reservation date 

· Send follow up Thank You emails 

· Comprehension of restaurant layouts, capabilities, menus, atmosphere, event calendars, key staff members, history, and any and all other information relevant to guest relations 

· Strictly follow all company rules, regulations, and policies 

· Maintain a positive, pleasant, and helpful demeanor at all times 

Requirements

QUALIFICATIONS/PRIMARY JOB REQUIREMENTS:

· Ability to be proactive and anticipate the needs of the next day 

· 1 years experience in a Host/Hostess titled role at a fine dining establishment

· Ability to read, write and speak English is needed to successfully accomplish the essential duties of this job, multilingual a plus 

· Clear and pleasant voice with knowledge of proper phone etiquette 

· Excellent time management 

· An approachable attitude 

· Highly organized 

· High school diploma or equivalent is required 

Working Conditions

· Hours may vary if emergencies arise

· While performing the duties of this job, the individual in this role is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. 

· The employee is occasionally required to balance and stoop, kneel, crouch and twist

· The employee must regularly lift and/or move up to 30 lbs occasionally lift and/or move up to 40 lbs 

· Frequently immerses hands in water and water diluted with chemical solutions

· Working conditions can at times involve hot, cold, and potentially hazardous equipment and the operation of office equipment

WORK AUTHORIZATION:

This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. 

IMPORTANT: If the Government cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment.