Day service Manager

Job Title: Day service Manager

General Summary: The Day service Manager supports the current day site. This position provides monitoring and support to those in day service to ensure the highest level of quality services possible, while maintaining compliance with the Individual Service Program- ISP. The Day service manager is responsible for overseeing the day program or programs with a broad range in scope day service will possess technical and professional knowledge, skills, and abilities relating to the assignment as well as leadership skills necessary to administer the program.

Direct Report: Director

Salary Range:

QUALIFICATIONS:

Educational and Experience Requirement:

· An associate degree in a health, social service, business or related field and 3 years of work experience in program administration, development, evaluation, and

/Or contract administration; OR

Knowledge Skill: & Abilities:

Knowledge of:

· Managing a caseload of 15 or more individuals,

· Performing and coordinating intake of new clients.

· Development of treatment plans by conducting behavioral and skill assessment of clients though behavioral assessments to identify and access individual strengths and needs.

· Function as a member of a treatment team for adults in the system. This includes working with a therapist, guardians, physicians, DHHS workers, and family services professionals.

· Completing monitoring activities and providing technical assistance to ensure the accurate and timely completion of required documentation.

· When on call, provide timely responses for off hours crisis management.

· Exception funding – will be reviewed by our QA/QI before submission.

· Program writing – will be reviewed by our QA/QI before implementation.

· MGR – will be reviewed by our QA/QI for accuracy.

· Intake collection/meeting – will be reviewed by our QA/QI for accuracy.

· Other tasks assigned by the administration team if applicable.

Daily Job Duties

• Email and phone messages

• Therap: Ensure Staffs are completing daily data (MAR, Side effect log, ISP Programs, T-Logs, S Comms, GER. The staff should never be more than 24 hours behind or 24 hours for the MAR.

• Read T-logs

• Review, Edit and Save GERs

• Attend the meeting

• Work along with finance for any needs of the individual or for authorizations

• Work along with HR and training to assist in communications with background checks or training requirements

• Review any SComms in Therap

Weekly Job Duties

Monday morning team meeting at 10:30 Am in the conference room

Monthly Job Duties

• Data Validation (Checking to ensure data is completed by staff)

• Complete and audit of client’s progress in their program (MGR)

• Create Activity calendar by the 15th of each month.

audit form.

• Prepare for any ISP meetings

Yearly Duties

Attend and prepare for all ISP meetings.

Who do I go to for help?

Your day service Team is always your 1st line of contact. Whether your director, a lead, or a peer, in most cases, your team can assist you with any questions you have.

Professionalism

As a manager, you are considered in a middle management position. It is a requirement that you remain professional in this role, in all your interactions with others in the office, upper management, and those in the community. Professionalism Expectations include:

Attitude: Positivity, responsibility, willingness to help, working well with your team, remain accountable, punctual to scheduled meetings

Competence: Using job tools given to look for solutions, asking for training when needed, completing tasks in timely manner

Appearance: Dressing for success, appropriate non-verbal communication

Communication: Using correct grammar and punctuation in speech and writing, answering emails, and returning calls in a timely manner

Appropriateness: Keeping your language and behavior appropriate in the workplace, remain ethical

Meeting Expectations

There will be scheduled meetings you are expected to attend. Some will be with your direct team, others with other employees from BAIG Disability Services. It is an expectation for you to arrive at the meetings on time. Phones should on silent and should not be answered, (calls, texts, or emails) unless there is an emergency. Being present and engaging during meetings is an expectation. This includes virtual, phone, or video meetings. Please ensure you are not leaving the meeting to deal with other tasks, you are in a quiet location without others talking or interacting around you, and you are focused on the conversation.