Chief Experience Orchestrator (CXO)

Chief Experience Orchestrator (CXO) – Bailey’s Fine Jewelry

Be the Heart of Our Store – Join Our Family at Bailey's Fine Jewelry!

For 76 years, Bailey’s Fine Jewelry has been a family-owned and operated fine jewelry store, dedicated to providing not just stunning jewelry, but an exceptional shopping experience. We are searching for a high-energy, people-loving Chief Experience Orchestrator (CXO) to be the welcoming face of our store and ensure every guest feels valued and taken care of.

What You’ll Do:

• Be the “Grand Host” of the store—greet customers warmly and guide them to the right team member based on their needs.
• Learn the strengths of each associate to ensure customers receive expert assistance.
• Offer refreshments (drinks, cookies, etc.) and create a hospitable, inviting atmosphere.
• Keep the energy calm and organized during busy times, letting customers know they are acknowledged and will be helped soon.
• Be the eyes and ears of the store, noticing and addressing customer concerns before they escalate.
• Build relationships with local restaurants and coffee shops to provide coupons or recommendations for customers waiting on repairs or service.
• Maintain and restock the refreshment lounge, kids’ playroom, and bar area.
• Ensure the store remains pristine—clean glass showcases, doors, and entrance areas when not assisting guests.
• Help cultivate a “Disneylike” experience, making every visit memorable and setting Bailey's Fine Jewelry apart from any other retailer in town.
  
  

Who You Are:

• Outgoing, social, and love interacting with people.
• Highenergy and thrive in a fastpaced retail environment.
• Organized enough to juggle multiple tasks while keeping a smile on your face.
• A natural problem solver who can anticipate customer needs and ensure satisfaction.
• Someone who takes pride in providing extraordinary service and making people feel special.
  
  

Why Join Us?

• Be part of a familyowned legacy of excellence in fine jewelry for over 76 years.
• Work in a fun, highenergy, and teamoriented environment.
• Competitive pay, employee discounts, and room for growth.
• Play a key role in creating a oneofakind luxury experience for every customer.
  
  

If you’re ready to be the heartbeat of our store and create unforgettable moments for our customers, we want to meet you!