What are the responsibilities and job description for the Service Writer position at Bailey Tire and Auto Service?
Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring that their automotive service needs are met efficiently and effectively. This role requires a blend of technical knowledge and customer service skills, as you will be responsible for communicating service recommendations and managing customer expectations.
Duties
- Greet customers and assess their automotive service needs, providing exceptional customer service at all times.
- Document customer concerns and service requests accurately in the system.
- Communicate with technicians to align on necessary repairs and services, including diesel engine repair, oil changes, tire service, and automotive diagnostics.
- Prepare detailed service estimates and transmit them to customers for approval.
- Manage the workflow of service orders from initiation to completion, ensuring timely updates are provided to customers.
- Maintain a clean and organized workspace while adhering to safety protocols.
- Assist in sales efforts by promoting additional services based on customer needs and vehicle condition.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
Skills
- Strong understanding of automotive services, including diesel engine repair, tire service, oil changes, and automotive diagnostics.
- Excellent communication skills with the ability to convey technical information clearly to customers.
- Proficient in service writing with attention to detail in documenting customer interactions and service recommendations.
- Ability to work collaboratively with technicians and other team members to ensure seamless operations.
- Strong sales skills with a focus on customer satisfaction and relationship building.
- Familiarity with automotive systems and the ability to suspend or escalate issues as necessary for resolution.
Join our team as a Service Writer where your expertise will contribute significantly to our commitment to providing outstanding automotive services!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- Day shift
Work Days:
- Rotating weekends
Work Location: In person
Salary : $15