Customer Service Representative

At Baird, we believe that fulfilling work leads to a fulfilling life. Since 1969, we have been committed to exceptional customer service. We are a family-owned residential and commercial construction company specializing in foundation and concrete repair. Our passion drives our mission to value people and restore peace of mind to everyone we meet. We foster a work environment where everyone has a passion to be the best, leads with integrity and works as a team. We need strong individuals like YOU to help us set new standards and make a meaningful impact in our community.

STARTING PAY: $20 - $24 per hour, depending on experience.

BENEFITS: What we Offer

• $0 deductible and copay medical insurance
• Dental, vision, shortterm disability, and life insurance
• Flexible spending account
• 401(K) with 100% employer match, up to 5% of earnings
• 9 paid holidays and weekly PTO accrual
• 40 hour work week with potential for overtime
• Comprehensive training
• 25% yearoveryear promotion rate
• San Antonio Best Place to Work and Top Workplace 3 years in a row

JOB DESCRIPTION: Your Impact

The customer journey is at the heart of what we do. Our Appointment Specialists help schedule appointments for homeowners and ensure our System Design Specialists have full calendars that make logistical sense.

JOB DUTIES:

• WALK ALONGSIDE HOMEOWNERS: let’s be real, it’s worrisome when someone is coming to fix your home. In this role, you’ll help homeowners inquiring about our foundation and concrete solutions to set an appointment for a free estimate. Have a “whatever it takes” mentality to ensure all customers are satisfied with their experience with Baird.
• INBOUND | OUTBOUND CALLS | CHAT SUPPORT: represents Baird through telephone contact by answering calls, transferring calls to correct departments, setting appointments/installations, scheduling service calls, and following up on a variety of issues. Consistently calls on outbound campaigns to convert leads to appointments, to turn cancelled leads to new appointments, and to schedule annual maintenance appointments. Interacts with homeowner through Baird MultiChannel Customer Support System to answer customer’s inquiries and book their appointments.
• SET APPOINTMENTS: Meets or exceeds goals for converting leads to scheduled appointments. Save customers from cancelling their appointment by overcoming objections and explaining the benefits of Baird. Ensure sales and service calendars are filled to commitment capacities.
• TAKE CARE OF FAMILY: make sure your teammates and colleagues have what they need, help them communicate with the homeowner when needed, and ensure everyone in the process is treated with a human element.

QUALIFICATIONS: What You Offer

• MINDSET: Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift up those around you!
• EXPERIENCE: Possess excellent interpersonal communication skills demonstrated through strong customer service experience (preferred 2 years minimum, retail, daycare, call center, customer service, etc). A combination of education and experience that illustrates a proven track record in this field, and a consistent work history. Those with prior experience handling phone calls in a fastpaced environment are encouraged to apply.
• REQUIREMENTS: Ability to meet the requirements of background check. EOE

This position is non-exempt under the FLSA and reports to the Customer Care Manager.