What are the responsibilities and job description for the Internship – IT Service Desk (Year-Round) position at Baird?
Are you looking to gain real world experience in a thriving, global financial services firm with an award-winning culture? Consider an internship and start building your career at Baird!
About Our Intern Program
Our competitive intern program offers interns exposure to the business world and a meaningful work experience. Interns are treated as valuable team members while learning from experienced professionals in a collaborative, fun and dynamic environment. Baird's summer intern program is a robust experience that includes an Intern Welcome Event, professional development and networking with leaders and associates. Our interns have the opportunity to use a Baird Gives Back Day, a paid day to volunteer in the community. Our mentor program gives interns an opportunity to network throughout Baird and learn about all the areas of the firm. To learn more, check out this video.
IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute.
The Baird IT Client Services team provides technical services and support to Baird associates across the country. This fun, energetic team works in a complex technical environment of over 500 different software applications, which allows team members to constantly learn and grow. The Service Desk Intern will provide outrageous service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects.
Internship Location, Availability and Hours:
We have internships in either our downtown Milwaukee, WI office or downtown Madison, WI office, and we have internships in our downtown Louisville, KY office. The interns must be able to work part-time during the school semesters, 15-20 hours per week, and full time during the summer, 37.5-40 hours per week. We are seeking local students who can start in May 2025.
As An IT Service Desk Intern, You Will
#DI
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
About Our Intern Program
Our competitive intern program offers interns exposure to the business world and a meaningful work experience. Interns are treated as valuable team members while learning from experienced professionals in a collaborative, fun and dynamic environment. Baird's summer intern program is a robust experience that includes an Intern Welcome Event, professional development and networking with leaders and associates. Our interns have the opportunity to use a Baird Gives Back Day, a paid day to volunteer in the community. Our mentor program gives interns an opportunity to network throughout Baird and learn about all the areas of the firm. To learn more, check out this video.
IT has a track record of success with interns across their various teams, all who have the ability to directly contribute to the success of the department. Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships. We look for highly motivated individuals who are proactive, eager to learn and ready to contribute.
The Baird IT Client Services team provides technical services and support to Baird associates across the country. This fun, energetic team works in a complex technical environment of over 500 different software applications, which allows team members to constantly learn and grow. The Service Desk Intern will provide outrageous service to our clients to resolve their technology needs and assist with technical project planning for hardware and software upgrades and related projects.
Internship Location, Availability and Hours:
We have internships in either our downtown Milwaukee, WI office or downtown Madison, WI office, and we have internships in our downtown Louisville, KY office. The interns must be able to work part-time during the school semesters, 15-20 hours per week, and full time during the summer, 37.5-40 hours per week. We are seeking local students who can start in May 2025.
As An IT Service Desk Intern, You Will
- Provide outrageous client service using a combination of effective communication and troubleshooting skills to resolve client issues and fulfill requests, both over the phone and desk side
- Utilize knowledge management system when troubleshooting client issues
- Document, track and monitor client incidents and requests in ticketing system to ensure timely and accurate resolution
- Provide technical support for all corporate hardware and software, including remote support and offsite IT support (branch/conference activity)
- Experience Baird’s culture by shadowing current team members. Receive mentorship from an experienced team member and partner with a manager on professional development
- Pursuing Associate’s or Bachelor’s degree in Information Technology Management, Information Systems, Computer Science, MIS or related degree. Targeting May 2026 or later graduation dates
- Technical knowledge of Windows Vista/7, Microsoft Office 2007/2010. Possess basic technical skills with prior troubleshooting hardware and software support experience
- Previous experience installing or assembling computers is preferred
- Professional, calm and courteous with focus on providing excellent client service
- Strong communication skills and the ability to communicate technical information to both technical and non-technical personnel
- Possesses a natural curiosity in understanding the application of technology to solve business problems
- Exceptional organizational/time management skills and attention to detail, and the ability to manage multiple priorities at one time and meet all deadlines
- A highly motivated, self-starter and strategic thinker who takes initiative to learn and contribute to the team
- Interns apply knowledge gained in the classroom to develop relevant professional experience while developing meaningful relationships
- Your ideas matter and help create change in our business
- Information technology is a core part of Baird’s business strategy and plays a critical role in the growth and transformation of the firm
- Collaborative culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership
#DI
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
