HR Staff Training & Development Manager

The HR Staff Training & Development Manager is responsible for the development, implementation, and oversight of training programs for staff within the Firm. This role collaborates with various departments to identify training needs, deliver tailored training sessions, and evaluate program effectiveness to ensure all employees receive the necessary training to perform their duties effectively, comply with legal and regulatory requirements, and continuously improve their professional skills. This position is also responsible for the design and implementation of firmwide performance management systems, ensuring the Firm maintains high standards of employee performance and development.

Essential Duties and Responsibilities

• Coordinate attorney performance evaluations and partner/counsel goals processes. Provide expertise to participants and oversee the entire process, including timelines, testing, participant classifications, notifications, form updates and coordinate with HRIS for electronic processes.  Ensure participants receive performance evaluations and feedback is given and tracked in the system.
• Provide an annual written recap of associate and staff attorney performance evaluations.
• Create clear and measurable performance metrics for staff evaluations that align with the Firm’s goals and objectives and roll out the performance evaluation program firmwide.
• Conduct training sessions to educate managers and staff on the evaluation process and tools and handle any issues or concerns regarding the process.
• Keeping up to date with best practices and trends in performance management and implement new strategies and technologies to enhance the evaluation process.
• Coordinate the yearly process of having unassigned associates placed within practice areas by working with Managing Partners/Partners-In-Charge and Practice Group Leaders and announcing these changes firmwide.
• Develop and implement training programs for all staff members. Collaborate with departments, attorneys, and local HR to identify training needs and the preferred and most effective method of delivery.
• Conduct training programs either in person or virtually or assist and train local representative to execute the training.
• Provide measurements to evaluate training effectiveness. Continue to update and provide continuous improvement to all training materials.
• Maintain training records for attendance, completion rates and dates for retraining. Ensure compliance with legal, regulatory, and firm training requirements.
• Stay updated on training trends and needs to ensure training programs are current, relevant, and timely.
• Develop training budget ensuring that resources are allocated effectively, and expenses are kept within budgetary constraints.
• Coordinate firmwide attorney surveys such as Vault and AmLaw, including identification of participants, survey communication, survey distribution, participation, and prepare results communication.
• Assist with the Bright Horizons (an emergency care provider for family service) relationship by verification of enrollment, customer service for concerns and strategic analysis of usage, trends, budget, and future needs.
• Update and maintain the process documentation for HR.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE: EDUCATION/EXPERIENCE:

Bachelor's degree and a minimum of 7 years of training and development management. Law Firm experience highly desirable. Master’s degree preferred.

TECHNICAL SKILLS:

Demonstrated proficiency in Microsoft Office Suite including Word, Outlook and Excel.  Proven aptitude to learn new software applications.

LANGUAGE SKILLS:

Ability to speak effectively with all levels of clients and professional and support staff.  Interpersonal communication skills necessary to maintain effective relationships with partners, attorneys, clients and staff, and to exhibit a high degree of responsiveness, diplomacy and professionalism in these interactions.  Ability to respond to common inquiries or complaints from all levels of professional and support staff, clients, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to calculate figures and amounts such as discounts, proportions, percentages, area and circumference.  Ability to apply concepts such as fractions, percentages, ratios, probability, statistical inference and proportions to practical situations.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in standardized situations.  Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.  Exhibit independent thinking and decision making.  Ability to think strategically, develop tactics and execute pragmatically.

OTHER SKILLS and ABILITIES: 

Demonstrated ability to multi-task and be detail-oriented with strong organizational skills.  Strong analytical and communication skills both oral and written.  Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines.  Outstanding creativity; flexibility and persistence; motivation and energy with the ability to work with little supervision and collaborate with other members of the team.  A tolerance for uncertainty and an ability to prioritize and complete simultaneous projects with minimal supervision.  Ability to coordinate the activities of department resources.  Ability to work in a fast-paced environment with strict deadlines.

Must be able to perform essential duties of the position with time constraints and interruptions.  Demonstrate good judgment, tact, and flexibility under pressure in a mixed-matrix environment with many stakeholders and potentially competing priorities.  Familiar with the assigned practice groups, industries, and/or geographies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, documents, books, pen/pencil, paper, controls and manipulate a keyboard, and input data into a PC; and talk or hear. The employee is frequently required to walk.  The employee is occasionally required to use hands to prepare correspondence and reports on a personal computer.  The employee is occasionally required to stand and reach with hands and arms. And stoop, kneel, bend, crouch or crawl.  Ability to operate a variety of standard office equipment including a computer, copy and facsimile machines.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Baker & Hostetler LLP is an Equal Opportunity Employer.