Training and Development Manager

Trades Holding Company, LLC is seeking a Training and Development Manager in Cleveland, OH. This position will support the VP of Talent Development by managing and coordinating training initiatives, administering the LMS, facilitating discussions, analyzing data, and organizing schedules. This role requires a high level of organizational, analytical, and communication skills, alongside the ability to handle ambiguity and deliver impactful non-technical training. Passionate about changing learners' lives, the ideal candidate will be familiar with adult learning principles and andragogy.

Key Responsibilities:

Learning Management System (LMS) Administration:

• Manage the LMS to maintain and monitor training assignments and learner progress.
• Generate and distribute comprehensive reports from the LMS and other sources to track KPIs
• Ensure learner engagement by monitoring assignment completion.
• Learner Surveys
• LMS Health: Serve as a POC to report technical issues with “Moodle”, learners, management staff and other departments.

Training Coordination:

• Schedule and oversee all Academy functions, including trainers, learners, and special events.
• Communicate with field and unit managers regarding training events that may affect technician availability and travel.
• Analyze training data to identify learning gaps and opportunities
• Coordinate logistics for regular and special events, ensuring seamless execution.
• Manage, document and coordinate all apprenticeship related information to the reporting agencies.

Facilitation and Delivery:

• Facilitate cohort discussions and deliver engaging non-technical training sessions on topics such as financial wellness, leadership, mental health, and personal development.
• Lead workshops and group discussions to foster a collaborative learning environment.
• Collaborate with subject matter experts to ensure the relevance and effectiveness of training content.

Administrative Support:

• Assist in managing the VP of Talent Development’s schedule, coordinating meetings and events efficiently.
• Serve as the primary point of contact for internal and external stakeholders on matters related to training and development.

Communication and Collaboration:

• Provide clear, concise, and timely communication to learners, field managers, and executives.
• ???????Collaborate with other VPs and managers to ensure alignment of training events with organizational priorities.
• Act as a liaison to ensure smooth communication between the Talent Development department and other business units.

Qualifications:

A minimum of 3 years experience with the following:

• ???????LMS Administration and Reporting: Manage LMS platforms (preferably Moodle), generating reports, tracking learner progress, and resolving technical issues.
• Training Coordination and Event Management: Scheduling and organizing training events, managing logistics, and coordinating with stakeholders to ensure business unit alignment.
• Facilitation and Workshop Leadership: Delivering non-technical training, leading discussions, and collaborating with SMEs to enhance content.
• Administrative and Executive Support: Providing executive support, coordinating meetings and events, and serving as the main point of contact for training inquiries.
• Data Analysis and Communication: Analyzing training data, compiling reports, and maintaining clear communication with internal and external stakeholders.

• High proficiency in Microsoft Office Suite and other computer programs.
• Above average skill set for using all forms of AI within daily tasks, reporting and suggestions for content alignment.
• Familiarity with adult learning principles and andragogy.
• ???????Ability to handle ambiguous situations with a proactive and solutions-oriented approach.
• Advanced organizational, analytical, written, and verbal communication skills.

Preferred:

• Adult Ed teaching experience or the ability to lead discussions and teach non-skilled trade content.

Founded in 1994, Trades Holding Company is a leading franchisee operator of four renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services), and AireServ (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana.

With over 400 full-time employees, including 325 skilled trade professionals, Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support.

Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and Aireserv) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.