What are the responsibilities and job description for the Pump Product Coordinator position at Baker Manufacturing Company LLC?
Job Title: Pump Product Coordinator
FLSA Status: Exempt
Employee Type: Regular Full Time
We're hiring a Pump Product Coordinator at Baker Manufacturing! This position is open to candidates in either Evansville, WI or Dubuque, IA — we’re looking for the right fit to join our team and will hire one person in either location.
***Travel to Dubuque, IOWA will be required for training. Could be up to several weeks with breaks to come back home on the weekends. Some flexibility with the training.
SUMMARY
Assist customers, regional managers, and field service representatives with placing orders, providing technical information, pricing, and delivery of pump products. Manage return goods including warranty claims. Facilitate product development by working with Engineering, Operations, Sales, Production, and Purchasing on pump-related projects. Assist in new product development including market research, technical manuals, and bulletins.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Evaluate new product requests and determine which products would be a good addition for the company. Prepare new product proposals in a report form that details forecast and profitability. Initiate change order requests for product changes as needed.
- Assist with customer service training sessions
- Manage the marketing of new product introductions, which includes releasing new product bulletins, updating price lists, catalogs, and websites. Work with purchasing and vendors on private labeling, certifications, and warranty issues.
- Process return goods, manage warranty claims, approve or disapprove credit claims, provide defective material reports, and issue credit memos.
- Provide technical assistance with sizing pumps, installation procedures, troubleshooting, performance, and repair parts of pumps and pump-related products.
- Work with appropriate departments on handling customer concerns or requests, which may include billing questions, incorrect shipments, orders/material lost in transit, incorrectly ordered material, defective product, and returned goods material.
- Provide information as requested to customers and sales representatives on availability, product pricing, current quotes, pricing specials, certificates, and submittal drawings, departmental policies, customer discounts, and order status.
- Place orders for direct shipment, process orders, expedite orders as needed, switch shipping locations to fill orders, assist order entry and customer service with part numbers and pricing inquiries.
- Assist the supervisor on projects, new product development, promotional programs, training, etc.
- Attend trade shows as required.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from a two-year college or technical school; or three to four years related experience and/or training; or an equivalent combination of education and experience. Product development or project management preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands and fingers to operate a computer keyboard, mouse, and/or telephone keypad, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
