Innovation Specialist

The Innovation Specialist will To be a core part of the broader "Reinvent" initiative, which aims to support the development and implementation of the Firm's Reinvent strategy. The role-holder will cultivate a culture of innovation by equipping employees with methodologies, tools, and crucially, the confidence to adopt a client-centric approach. They will encourage using creative problem-solving techniques, enabling collaboration with our colleagues and clients to design and implement innovative solutions that enhance the client experience.

Additionally, the role will involve assisting with specific projects led by the Practice Innovation team, a globally diverse group of strategic and empathetic thinkers committed to improving the client experience through creative problem-solving.

“Reinvent” is the umbrella that brings together Baker McKenzie's initiatives designed to change the practice of law. It captures our ongoing commitment to developing solutions to meet our clients’ challenges and most strategic goals - bringing together people, processes, data, and technology to accelerate change and deliver better outcomes, speed, accuracy, flexibility, and efficiency gains.

Responsibilities:

Depending on the project, The individual will:

Use a variety of process improvement and human-centered design methods to design and implement solutions including ideation workshops, user interviews, journey mapping, process mapping, and rapid prototyping

Develop and champion key design deliverables, including user journeys, service blueprints, process flows, wireframes, business model canvasses, and best practice/implementation playbooks

Combine qualitative and quantitative data to tell compelling narratives and shape solutions

Collaborate with team members from a variety of legal and business professional backgrounds

Track and report on project deliverables and managing governance check-ins

Frame the story of the design outcome both verbally and visually to key stakeholders across the Firm's senior leadership

Share key research and lessons learned from projects to enable the Firm to leverage key insights more broadly

Skills and Experience:

Some experience of innovation in a law firm or consulting setting is ideal

Experience working in service design, product design, user experience, or similar, and have had some exposure to rapid prototyping methods and tools like Adobe Creative Suite; Alternatively experience in broad process improvement and project management experience or direct legal practice experience with an interest in and experience of doing things differently

Excellent communication and presentation skills, including exceptional listening capabilities, deep curiosity, and strong writing skills

Strong organizational skills across teams, able to engage stakeholders, manage differences and build consensus

Benefits:

In addition to standard medical, dental, and vision plans, we offer a comprehensive benefits package that includes:

Tuition Reimbursement: Support for your continued education and professional development

Profit Sharing: Share in the company's success with our profit-sharing program

Generous Paid Time Off: Enjoy a minimum of 20 days of PTO in your first year of employment

401(k) Plan: Automatic enrolment with a firm contribution rate of 5%. You are 100% vested from day one, with a 50% firm match up to 5%

Paid Monthly Parking: Up to $100 per month to cover your parking expenses

Student Loan Repayment: Assistance to help you manage and repay your student loans

Adoption Assistance Program: Financial support for employees expanding their families through adoption

Referral Bonus Program: Earn $2k bonus for referring qualified candidates to join our team

BAgile Program: Enjoy a hybrid schedule that allows you to work from home 2 days a week, in the office 2 days a week, with 1 flex day