What are the responsibilities and job description for the IT Desktop Support Specialist position at Innovation Cabinetry?
Job Description
Innovation Cabinetry is a family-owned wholesale cabinet company started in 2005. Employees enjoy working with a growing company with a family touch. We offer comprehensive benefits that include employer-paid employee health insurance, family health insurance plans, vision and dental plans with a minimal employee contribution, paid vacation, and a 401K plan.
We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting for desktop systems, software, and hardware. This role requires excellent problem-solving skills and the ability to work independently and as part of a team.
Salary based on the candidate's level of experience and qualifications.
Job Description:
We are an established family-owned business looking for the best candidates to help us be a leader in the wholesale cabinet industry.
We are an established family-owned business looking for the best candidates to help us be a leader in the wholesale cabinet industry.
Innovation Cabinetry is a family-owned wholesale cabinet company started in 2005. Employees enjoy working with a growing company with a family touch. We offer comprehensive benefits that include employer-paid employee health insurance, family health insurance plans, vision and dental plans with a minimal employee contribution, paid vacation, and a 401K plan.
We are seeking a skilled IT Support Specialist to join our team. The ideal candidate will be responsible for providing technical support and troubleshooting for desktop systems, software, and hardware. This role requires excellent problem-solving skills and the ability to work independently and as part of a team.
Salary based on the candidate's level of experience and qualifications.
Job Description:
- The first point of contact for our internal users experiencing IT issues.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes.
- Escalate problems to the next level of vendor support when necessary.
- Document activity reports as needed.
- Assist in developing new processes and training to department leadership and end-users
- Maintain the company’s systems and assist in deploying new software systems.
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred or 3 years experience in an IT Helpdesk or technical support role required.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Excellent problem-solving and communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proven experience in administering networking systems and Microsoft 365 environments
- Basic Management Knowledge of Magento e-commerce a plus.
We are an established family-owned business looking for the best candidates to help us be a leader in the wholesale cabinet industry.
We are an established family-owned business looking for the best candidates to help us be a leader in the wholesale cabinet industry.