What are the responsibilities and job description for the Desktop Support Specialist position at Insight Global?
Title: Desktop Support Specialist
Location: Tampa, FL
Shift: 1st, 9am-6pm
Pay: $23hrly-$25hrly
Insight Global is seeking a skilled Desktop Support Specialist to join their team in Tampa, FL. In this role, you will provide essential support to internal employees via Service Now, addressing and resolving hardware-related issues. With the company managing 18,000 computers nationwide, your monthly tasks will involve handling 150-200 laptops and desktops. We are looking for a candidate with a proven track record in troubleshooting, triaging, imaging, and decommissioning devices. Proficiency in software troubleshooting is also highly valued. Additionally, you will assist with the packing and shipment of these devices. The ideal candidate will possess a proactive attitude, strong customer service skills, and excellent communication and documentation abilities, which are critical for success in this role.
Desired Skills & Experience:
- 3 Years of experience troubleshooting, repair, imaging, decommissioning hardware
- Strong communication and customer service skills
- Experience with computer imaging - SCCM/Intune preferred
- Experience utilizing a ticketing system - Service Now preferred
- Must be able to move around the depot and lift up to 50 pounds
Plusses:
- Lenovo, Dell, or HP Certifications
- Bachelor's degree in related field
- Software troubleshooting experience - O365
- A Certified
Salary : $23 - $25
