What are the responsibilities and job description for the Front Desk Agent position at Baker's Sunset Bay Resort?
Overview:
Please read section in BOLD PRINT, before applying.
We are seeking a dedicated and personable Front Desk Agent to join our team at a vibrant resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm welcome. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Front Desk Agent, you will play a crucial role in creating memorable experiences for our guests.
- YOU MUST BE ABLE TO WORK SOME 8AM TO 4PM SHIFTS, AND 3PM TO 10PM SHIFTS WHEN NEEDED. THERE IS NO GUARANTEED/SET SCHEDULE. YOU MUST SPEAK FLUENT ENGLISH!
Duties
- Greet guests upon arrival with a friendly and welcoming demeanor.
- Manage check-in and check-out processes efficiently while ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Maintain the front desk area in an organized and professional manner.
- Process reservations and cancellations using hotel management software.
- Conduct night audits as required to ensure all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Uphold phone etiquette by answering calls promptly and providing accurate information to callers.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills with the ability to interact positively with guests from diverse backgrounds.
- Familiarity with hotel management systems is a plus.
- Excellent phone etiquette and interpersonal skills are essential for effective guest interactions.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A proactive approach to problem-solving with strong organizational skills.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Nights as needed
- Rotating weekends
- Weekends as needed
Experience:
- Reservations: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- Wisconsin Dells, WI 53965: Relocate before starting work (Required)
Work Location: In person
Salary : $15