What are the responsibilities and job description for the Accounts Receivable Specialist position at Baker & Taylor?
Company Description
Baker & Taylor, a company with over 190 years of experience, provides a wide range of products and services for academic and public libraries. It offers a one-stop shopping experience for all formats, including print, movies, music, and digital downloadable ebooks and audio content.
Role Description
This is a full-time hybrid role for an Accounts Receivable Specialist at Baker & Taylor. The specialist will be responsible for tasks such as analyzing financial data, communicating with clients regarding outstanding payments, debt collection, and managing invoicing. This role is based in Charlotte, NC, with the option for some work from home
Duties Include but not limited to:
- Take in-bound calls, standard mail, and electronic communications from customers regarding payments or account related questions.
- Make outbound calls and emails to delinquent accounts according to our collections workflow procedures.
- Responsible for answering customer inquiries pertaining to invoices, discrepancies, statement copies, etc.
- Verifies account discrepancies by obtaining and investigating information from sales, customer service department, shipping, and customers.
- Completes account reconciliations with a customer-focused approach to help resolve discrepancies with customers.
- Responsible for submitting transaction clear requests, refund requests, adjustment requests, etc. based on customer interaction, business partner requests, and managing your portfolio.
- Reviews status of past due accounts and KPI measurements on a regular basis with leadership and notifies leadership of AR risks
- Verifies account discrepancies by obtaining and investigating information from sales, customer service department, shipping, and customers.
- Performs other duties as assigned by leadership.
Qualifications
- Analytical Skills and Finance knowledge
- Strong Communication skills
- Experience in Debt Collection and Invoicing
- Detail-oriented and organized
- Ability to work well in a team
- Proficiency in accounting software
- Associate's/Bachelor's degree in Finance, Accounting, or related field
- 2 years relevant experience in accounts receivable or combination of experience and education
