What are the responsibilities and job description for the Service Coordinator - Astrodome position at BakerRipley Career Page?
• Welcomes customers to Workforce Solutions, listens, and determines the best way to serve based on customer needs.
• Establishes a rapport with customers by demonstrating a friendly, welcoming, and professional demeanor consistently.
• Engages customers and provides assistance to achieve the request.
• Maintains awareness and knowledge of available resources, services, and events throughout the career office, system, and community and looks for opportunities to connect customers to them.
• Provides the service or assures customers understand the next steps in receiving services from Workforce Solutions or other community resources.
• Provides job search assistance utilizing the Work in Texas database and other search engines; refers customers to employment opportunities and provides information about community resources and records referrals properly.
• Provides professional resume, networking, and interviewing guidance that is customized.
• Offers guidance and encouragement to customers and helps them find a job, keep a job, or get a better job.
• Facilitates Workforce Solutions seminars.
• Assist customers patiently with problems, and complaints – remain courteous when dealing with difficult and angry customers.
• Supports customers in using computers and other equipment in the resource area.
• Shares current local labor market information.
• Provides support for customers by answering the phone, interacting face to face, by email, live chat, or social media as assigned.
• Performs other duties as assigned.
