What are the responsibilities and job description for the Coordinator, Vendor Relations position at BakerRipley?
As a member of the Vendor Contracts Team, you will join an incredibly talented and hardworking Workforce Solutions-FAPO department dedicated to accurate and timely payments to vendors through successful staffing and invoice management to advance BakerRipley’s impact in the Houston region.
The Vendor Relations Coordinator is responsible for setting up and maintaining training and supporting service vendors using Workforce Solutions MIS systems and complying with Workforce Solutions' contractual obligations.
CORE DUTIES AND RESPONSIBILITIES:
Skills
Required
Microsoft Excel: Advanced
Multitasking: Advanced
Analytical: Intermediate
Critical thinking: Expert
Customer Service: Expert
Behaviours
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivation
Required
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Preferred
Bachelors or better
Associates or better
Experience
Required
2 years: Experience and/or training in vendor relations or customer service; or equivalent combination of education and experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
The Vendor Relations Coordinator is responsible for setting up and maintaining training and supporting service vendors using Workforce Solutions MIS systems and complying with Workforce Solutions' contractual obligations.
CORE DUTIES AND RESPONSIBILITIES:
- Provides customer service and support to existing and prospective training and support service vendors.
- Uses the vendor database application to set up and maintain contract-related processes.
- Processes vendor requests and resolves vendor issues submitted through the Workforce Solutions MIS systems timely and accurate.
- Maintains up-to-date electronic vendor records in an organized and logical manner.
- Prepares administrative reports and statistics to track training vendor service activities.
- Uses multiple systems to conduct research, collect data and create reports to support certified vendors' timeliness, accuracy, and quality.
- Works on Special Projects/Special Initiatives in collaboration with the Workforce Development Board
- Provides feedback for continuous improvement of internal processes.
- Travels to career training schools to conduct site visits as needed.
- Performs other duties as may be assigned.
Skills
Required
Microsoft Excel: Advanced
Multitasking: Advanced
Analytical: Intermediate
Critical thinking: Expert
Customer Service: Expert
Behaviours
Required
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
Innovative: Consistently introduces new ideas and demonstrates original thinking
Dedicated: Devoted to a task or purpose with loyalty or integrity
Team Player: Works well as a member of a group
Motivation
Required
Self-Starter: Inspired to perform without outside help
Education
Required
High School
Preferred
Bachelors or better
Associates or better
Experience
Required
2 years: Experience and/or training in vendor relations or customer service; or equivalent combination of education and experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
