Demo

Intake Eligibility Specialist - Childcare

BakerRipley
Austin, TX Full Time
POSTED ON 1/14/2025
AVAILABLE BEFORE 4/9/2025

Intake Eligibility Specialist (IES) works in an office environment and complies with specific written policies and procedures to determine customer's eligibility to receive financial assistance for childcare. IES is organized and prepared, communicates in a professional and courteous manner; and collaborates with team members and management. IES is sensitive toward working with diverse cultures and can articulate clearly with assertiveness. IES determines eligibility of the customer by verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. IES performs data entry into multiple

applications and databases and is responsible for maintaining files in specific order and completeness.

Core Duties and Responsibilities

  • Determines customer eligibility by reviewing the customer documentation for

completeness and accuracy and within required timeframes.

  • Performs mathematical calculations to determine the parent's income and share of cost.
  • Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
  • Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
  • Enters data into databases as directed including the Financial Aid Communication System (FACS).
  • Maintains accurate customer files in specific order and completeness.
  • Takes immediate action to address and resolve customer eligibility complaints.
  • Performs other duties as may be assigned.
  • Bilingual in English and Spanish is preferred.

    Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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