What are the responsibilities and job description for the Service Lane Advisor position at Bakersfield Chrysler Jeep?
Job Summary
We are seeking a motivated and customer-focused Express Lane Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring their needs are met with professionalism and expertise. This role requires a strong understanding of automotive service processes, excellent communication skills, and the ability to upsell additional services to enhance customer satisfaction and loyalty.
Responsibilities
- Greet customers promptly and professionally, assessing their service needs and concerns.
- Communicate effectively with customers regarding recommended services, repairs, and maintenance.
- Provide detailed explanations of service options, including brake repair, tire service, and diesel engine repair.
- Collaborate with service technicians to ensure accurate diagnosis and timely completion of repairs.
- Handle cash transactions accurately while maintaining a secure cash handling process.
- Upsell additional services based on customer needs and vehicle condition to maximize sales opportunities.
- Maintain organized records of customer interactions, service history, and follow-up communications.
- Ensure a clean and welcoming environment for customers in the service area.
Qualifications
- Previous experience in an automotive dealership or service environment is preferred.
- Strong knowledge of automotive service processes, including brake repair and diesel engine repair.
- Excellent communication skills with the ability to explain technical information clearly to customers.
- Proven experience in upselling services and products effectively.
- Ability to work collaboratively with a team of service technicians and support staff.
- Strong organizational skills with attention to detail in managing customer records and transactions.
- A positive attitude with a commitment to providing exceptional customer service.
Join our team as an Express Lane Service Advisor where your expertise will contribute to delivering outstanding automotive service experiences!
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 50 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
Ability to Commute:
- Bakersfield, CA 93313 (Required)
Ability to Relocate:
- Bakersfield, CA 93313: Relocate before starting work (Required)
Work Location: In person
Salary : $17