Job Details

Position Summary:

Responsible for soliciting group business that enables the resort to meet and/or exceed revenue goals in rooms and food and beverage revenue. This position is designated for a “go-getter’, enjoys building lasting relationships, encompasses an “Entrepreneurial Style” business acumen and can think outside of the box to achieve revenue goals.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Responds to all incoming leads for business to secure opportunities and maximize sale of available space as is beneficial for the property.
2. Consistently offer professional, friendly and engaging service.
3. Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis.
4. Maintains accounts, contact, activity and business details with the appropriate applications.
5. Establish parameters, quotes and negotiate prices, confirming by written contracts.
6. Work closely with Conference Services and operational Departments to ensure all details of the contract were delivered.
7. Develop/maintain knowledge of market trends, competition and customers.
8. Conducts familiarization trips and Sales Blitzes as needed. Participate in local community to develop business.

Other Responsibilities/Supportive Functions:

1. Solicits new business opportunities through prospecting new customers when needed (including groups, travel managers, travel agents and consumers). Uses network channels to open doors to new customers. Seeks methods to penetrate key business activities within the marketplace and finds profitable ways to bring this business to the hotel. Research information on market and trends and the clients supporting those markets locally.
2. Makes onsite and field presentations to prospective clients. Participates in pre- event meetings, training and other sales-related meetings as required.
3. Responds to guest inquiries and coordinates special arrangements and requests.
4. Resolves guest complaints within scope of authority, otherwise refers the matter to upper management. Notifies supervisor and/or Security of all unusual events or circumstances.

Qualifications (relevant experience, education and training):

1. High school diploma or general education degree (GED), or equivalent combination of education and experience. Bachelor’s degree in hospitality desired.
2. One or more years of related sales experience (i.e. Catering/Event Sales, Event Coordination, or as an Executive Meeting Manager) in a similar sized hotel/resort or winery operation.
3. Possess solid knowledge of hotel service standards, guest relations and etiquette. Ability and experience in successfully selling and working in a high volume, time sensitive environment.
4. Ability to learn, follow and maintain effective sale processes designed to attain maximum revenue while ensuring adherence to established operating criteria.
5. Completes all required training as scheduled.
6. Strong knowledge of sales techniques with strong skills and ability to negotiate and close sales desired.
7. Requires ability to determine the needs of customers and persuasively present sales options through verbal face-to-face and telephone interactions. Must be able to create and effectively provide sales presentations and materials to potential customers. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion.
8. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Must be able to solve problems and remain calm and alert if dealing with difficult guests, during busy activity periods or in an emergency.
9. Proven ability to work independently, well organized, creative and team oriented.
10. Ability to work under pressure; must be able to multi-task and possess excellent follow-up skills.
11. Requires working knowledge of Word, Excel, Outlook and ability to learn computer systems used at the hotel.
12. Opera, Salesforce FDC, ProposalPath and Cvent experience preferred.
13. Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends and alternate shifts. Position requires working from property location.
14. Must maintain a clean appearance and professional demeanor.