What are the responsibilities and job description for the Patient Access Representative (1.0 FTE) position at Baldwin Area Medical Center?
Western Wisconsin Health is seeking a full-time Patient Access Representative (1.0 FTE). Responsibilities include:
- Arranging for the efficient and orderly registration of clinic patients, admissions of inpatients, ER visits and individuals who have hospital-based outpatient testing or procedures.
- Interviewing incoming patients and enters information required for admission into computer database
- Answers incoming calls through WWH’s call center and makes outbound calls to patients.
All of this is done to support the organization’s mission while living our values.
QUALIFICATIONS
Western Wisconsin Health expects employees to understand and to incorporate the values of our organization in their day-to-day practice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Qualifications:
- High school diploma or GED
- Familiar with PC based hardware and software programs
Preferred Qualifications:
- 2 years related experience
- 2 insurance knowledge
- Familiar with electronic medical records
- Superior customer service
Knowledge, Skills and Abilities:
- Maintain the integrity of highly confidential business and patient information
- Display and promote high standards of ethical conduct and behaviors consistent with organizational standards
- Exhibit excellent communication and organizational skills
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook) and electronic medical records
- Clearly and effectively convey information to patients
- Ability to manage conflicting priorities and handle multiple tasks/projects concurrently
- Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility
- Ability to analyze, identify, and solve problems while using sound judgment
Work schedule:
- 1.0 FTE – 80 hours per biweekly pay period
- Mon - Fri 10:30am - 7pm & every 5th weekend (Sat & Sun 1pm-9:30pm)
- 1-2 holidays/year
ABOUT WESTERN WISCONSIN HEALTH
Western Wisconsin Health is an integrated hospital and family practice clinic located in Western Wisconsin, just 30 minutes from downtown St. Paul on I-94. Join an exciting and growing team with a focus on the future of health care delivery!