What are the responsibilities and job description for the Systems Support Specialist - Baldwin County Commission position at Baldwin County Alabama?
Position Description
This is advanced technical work in system management, system support, and maintaining system performance.
Successful applicants must pass a criminal background check and will be subject to a pre-employment physical.
Essential Job Functions
- Assures the continuous operation of the user community by continuous monitoring of the operation and maintenance of all departmental hardware, software, and servers.
- Maintains, monitors, and adjusts the system for optimal performance.
- Upgrades and installs various system hardware and software.
- Provides technical guidance in designing and implementing new system modifications and enhancements to improve current information system operations.
- Defines development tools and procedures for daily operational support.
- Performs daily file system maintenance, system backups, and database archives.
- Performs backup and removal of all temporary files and posted files.
- Investigates system errors and resolves problems.
- Provides technical guidance for the implementation of a disaster recovery plan and assists with disaster recovery.
- Handles print file management, creates system user logins, monitors console messages, and provides support for Help Desk resolutions.
- Manages hardware and support contracts and support calls,
- Attends appropriate system management classes offered by the hardware vendor.
- Performs related work as required.
Education and Experience
- Possess an associate degree or Technical Certificate from a recognized college, university, or technical school in Communications, Electronics, Information Technology, or a closely related field, or a combination of education and experience equivalent to these requirements.
- Should have a minimum of one (1) year experience as a Communications Technician III or Network Support Specialist II in a multi-site distributed environment.
- Should possess A Certification or equivalent experience.
- Should possess Network Certification or equivalent experience.
Other Characteristics
- Must be willing to travel and stay overnight as required.
- Must be willing to work nonstandard hours, including weekends and overtime.
- Must be willing to attend additional training, skills development and other self-improvement courses as deemed necessary by supervisor.
Knowledge, Skills, and Abilities
- Good knowledge of current techniques and capabilities of a large-scale operating system
- Good knowledge of materials and tools used in the operating system and file system maintenance and repair work.
- Good knowledge of methods used to modify and enhance information system operations.
- Good knowledge of specialized system maintenance to monitor and maintain hardware and software to assure continuous operations.
- Ability to diagnose system problems and develop solutions.
- Ability to configure and upgrade operating systems and databases.
- Ability to provide technical guidance for the implementation and verification of a disaster recovery plan.
- Ability to support application activities requiring specialized system programming.
- Ability to evaluate, install and test software.
- Ability to monitor computer systems and provide support for Help Desk resolutions.
- Ability to perform daily file system maintenance, system backups, and database archives.
- Ability to perform a backup of all temporary files and posted files.
- Ability to establish and maintain effective working relationships with department heads and other employees with varying technical abilities.
Baldwin County Commission and Baldwin County Sheriff’s Office does not discriminate on the basis of race, color, national origin, sex, religion, age, marital status, disability, citizenship or veteran status in employment. It is the intent of the Baldwin County Commission and Baldwin County Sheriff’s Office to guarantee equal opportunity to allow disabled employees a bias-free work environment. Baldwin County Commission and Baldwin County Sheriff’s Office, upon request, will provide reasonable accommodation in compliance with the ADA. Recruitment and selection processes will grant equal opportunity for employment to qualified applicants and will not discriminate on the basis of disability. Reasonable accommodation will be provided upon request during the application, testing, and interview process.
