What are the responsibilities and job description for the Call Center Representative - The Villages Insurance Partners position at Baldwin Group Colleague, Inc.?
PRIMARY RESPONSIBILITIES:
• Manage high volume inbound phone calls and emails in a professional manner.
• Receive customer inquiries and complaints and provide prompt and accurate assignment to the appropriate team member.
• Gather customer information and input it into our database.
• Provide accurate information regarding products and services to customers.
• Help customers navigate our company website to obtain information or complete tasks.
• Collaborate with other team members to identify customer needs and resolve issues.
• Maintain up-to-date knowledge of our company's products, services, and promotions.
KNOWLEDGE, SKILLS & ABILITIES:
• Proficient computer skills and familiarity with customer database software.
• Excellent communication skills, both oral and written.
• Strong problem-solving and conflict resolution skills.
• Ability to multitask and work in a fast-paced environment.
• Strong time management skills and ability to meet deadlines.
EDUCATION & EXPERIENCE:
• High school diploma or equivalent required; some college coursework preferred.
• 1-2 years of experience in a customer service or call center environment.
Why work for The Villages Insurance Partners, a Baldwin Group Partner?
Eligible for The Villages Charter School enrollment
401k matching and benefits package
Adoption Assistance Program eligibility
Paid Parental Leave
Competitive PTO plan with 12 paid holidays
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
