What are the responsibilities and job description for the Call Center Representative - The Villages Insurance Partners position at The Villages Insurance, A Guided Solutions Member?
The Contact Center Representative will be responsible for managing inbound and outbound calls, routing customer inquiries to the appropriate team to resolve all customer issues.
PRIMARY RESPONSIBILITIES:
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
PRIMARY RESPONSIBILITIES:
- Manage high volume inbound phone calls and emails in a professional manner.
- Receive customer inquiries and complaints and provide prompt and accurate assignment to the appropriate team member.
- Gather customer information and input it into our database.
- Provide accurate information regarding products and services to customers.
- Help customers navigate our company website to obtain information or complete tasks.
- Collaborate with other team members to identify customer needs and resolve issues.
- Maintain up-to-date knowledge of our company's products, services, and promotions.
- Proficient computer skills and familiarity with customer database software.
- Excellent communication skills, both oral and written.
- Strong problem-solving and conflict resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Strong time management skills and ability to meet deadlines.
- High school diploma or equivalent required; some college coursework preferred.
- 1-2 years of experience in a customer service or call center environment.
- Eligible for The Villages Charter School enrollment
- 401k matching and benefits package
- Adoption Assistance Program eligibility
- Paid Parental Leave
- Competitive PTO plan with 12 paid holidays
Click here for some insight into our culture!
The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.