What are the responsibilities and job description for the Receptionist - Guided Medicare position at Baldwin Group Colleague, Inc.?
Guided Medicare Solutions is an insurance agency founded in 2004 focused on offering affordable healthcare solutions. By partnering with healthcare providers and community organizations our team has established itself as one of the leading FMO's in the Medicare industry.
PRIMARY RESPONSIBILITIES:
Acts as firm Ambassador of First Impressions. Handles all calls in a friendly, professional and courteous manner; provides assistance and information required and connects caller with desired party
Greets guests entering the office in a professional manner. Escorts/directs them to the appropriate destination or assists with this
Speaks clearly, uses appropriate grammar and proper telephone techniques.
Handles all incoming faxes, forwarding them to the appropriate business segment and/or colleague.
Handles all incoming and outgoing mail.
Receives incoming FedEx packages and routes to appropriate colleagues or business segments. Also responsible for processing outgoing FedEx requests, including charging to appropriate business segment and delivering to FedEx drop-off location
Orders, receives and manages general office supplies
Cleans, straightens up and maintain neat and tidy conference rooms, reception area and work room including all supply storage areas on each floor. Includes stocking items in work room and storage closets on all floors. Also includes filling printers with paper on each floor on a regular basis
Look for opportunities to improve the firm, business segment and processes. Bring issues and discrepancies to appropriate leadership
General administrative and clerical support
Maintain procedures manual to ensure consistent processes/procedures
Other duties as assigned or requested
KNOWLEDGE, SKILLS & ABILITIES:
Professional, neat appearance and demonstrates effective telephone etiquette
Friendly, well organized and enjoys dealing with people
Above average knowledge of appropriate software—Microsoft Operating Systems, Outlook, Internet Explorer, Word, Excel
Strong planning, organizational, and follow-up skills
Strong verbal and written communication skills
Excellent attention to detail
Ability to handle multiple tasks on an ongoing basis and in a timely manner
Ability to ensure a culture of accountability, integrity, and respect with interpersonal skills
Ability to create and foster a trusting and engaging work environment
Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture.
EDUCATION & EXPERIENCE:
AA degree or college experience preferred
Prior experience with telephone
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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
