What are the responsibilities and job description for the Plumbing Service Manager position at Baldwin Heating & Cooling?
***2 LOCATIONS***
Daphne, Alabama & Gulf Shores, Alabama
Who we are:
At Roberts Cooling, Heating, Plumbing & Electrical & Baldwin Heating & Cooling, our priority is to deliver top-notch repairs, maintenance, and installation to our customers. Our ultimate goal is to surpass our customers’ expectations in all the services we offer. We are committed to always doing what’s right, giving our best, and providing 5-star service to those who give us the privilege to serve them. Our team of skilled professionals is dedicated to upholding the highest standards of integrity and excellence in everything we do.
Job Overview
We are seeking a dedicated and skilled Residential Plumbing Manager to oversee 2 locations for the daily operations of our rockstar plumbing teams! The ideal candidate will possess a strong background in team management, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively.
Responsibilities
- Daily management of high-volume service department, plumbing service technicians, and staff
- Evaluate workload and schedule of service work in a way that best utilizes service technicians.
- Hire, lead, and train a team of techs on technical and sales knowledge
- Provide excellent customer service; be able to communicate with customers, office staff, sales department, and field help
- Report on team performance
- Properly and efficiently document all calls/jobs to the company's requirements
- Stay up to date on current technologies and new products in the field
Experience
- Proven experience in a management role (home services preferred but not required)
- Strong organizational leadership skills to lead and grow a team of technicians.
- Strong knowledge in sales
- Ability to train proper technical diagnostic techniques on all equipment
- Great attitude, high energy, great communication skills, sales driven.
- Strong computer skills (word, excel, adobe, etc.)
If you are passionate about maintaining high standards for your team and possess the necessary skills to excel in this role, we encourage you to apply!
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Plumbing: 1 year (Preferred)
- Management: 3 years (Preferred)
Ability to Commute:
- Daphne, AL 36526 (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
Salary : $80,000 - $120,000