What are the responsibilities and job description for the Assistant Community Manager Job at Baldwin Real Estate Corporation in Baldwinsvi position at Baldwin Real Estate Corporation?
Job Type
Full-time
Description
Basic Function :
Assist the Community / Area Manager and Maintenance Supervisor in daily oversight of the properties, to ensure a safe and habitable place to dwell. Assist in all duties related to the administration of the communities required. Responds to requests by the Area / Community Manager in a timely fashion. Maintains high standards of conduct following all policies and procedures outlined in the employee handbook.
Payroll :
Full - time position. Normally 8 : 00 AM - 4 : 30 PM Monday through Friday. Scheduled hours may be changed as required. Compensation is on an hourly basis, with performance and salary reviewed annually (typically in the second quarter).
Key Goals :
Maximize resident retention
Maintain property's emergency and risk management plan
Maintain good record keeping system
Assist in implementing and monitoring efficient turnover program to ensure high resident satisfaction and retention.
Reduce liabilities, both physical and financial
Relationships :
Reports directly to Community / Area Manager
Maintains positive relations with residents, staff and vendors
Maintains supportive relations with community, fire and police agencies
Description of Responsibilities and Typical Work Activities : (Not limited to : )
Maintaining the Physical Asset
Ensures all contractors insurance certificates are in place
Notify Maintenance Supervisor and Area / Community Manager of reported maintenance problems
Marketing and Leasing
Assist Community manager in leasing units quickly and efficiently following approved occupancy guidelines (found in HUD 4350 handbook / RD 3560 and / or USDA Rural Development handbook and our tenant selection plan). Vacancies should be filled within 30 days from move-out (or less whenever possible).
Maintain and update waiting list.
Assist in preparation of advertising and marketing programs. Develop an outreach program to find good qualified residents.
Conduct resident interviews and assist with or complete annual and or unscheduled recertification process.
Maintain need and documented files in site office, pursuant to RD / LIHTC / and or HUD rules.
Assist in performance of move-in, annual and move-out inspections
Implement move-in and move-out procedure forms with Community / Area Manager
Coordinate preparation of vacant units with Maintenance Supervisor and Community / Area Manager based on move-in dates
Tenant Management
Record all service requests upon receipt
Maintain work orders in software program
Train and educate residents on safety and compliance issues
Maintain capital needs metric
Provide polite and helpful interaction with residents
Assist manager with lease violation notices, late rent notices
Assist with general correspondence
Financial Reporting and Control
Keep a record of inventories - tools, equipment and supplies
Prepare purchase orders for Community Manager to approve, where required, once information is received from Maintenance Supervisor. If an emergency arises and Community Manager is not available, call Regional Property Manager / Vice President of Affordable Housing or Vice President of Baldwin for prior approval.
Work with Maintenance Supervisor on securing bids for outside vendors
Administration
Establish work duties and prioritize
Maintain all maintenance forms and records according to maintenance plan
Assist Community Manager in performing her / his duties and fill in as required during absence of Community Manager
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