What are the responsibilities and job description for the Desktop Support/IT Support Technician position at Balin Technologies LLC?
Job Details
Position: Desktop/IT Support Technician.
Location: Bronx County , NY(Onsite)
Full time Position
- Minimum 1 years of experience in IT support (mainly in Desktop & Printer troubleshooting
Job Descriptions
- Assists client day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location
- Configures, installs and maintains computer software & Peripheral systems for users
- Identifies, manage and resolve issues in a timely manner (within SLA)
- Responds to customer requests effectively and communicates with them to address issues
- Familiarity on updating the tickets (Incidents / service requests) in Jira( Ticketing tool)
- Should have extensive knowledge on Windows 10 troubleshooting and imaging process(optional)
- LAN, WAN knowledge
- Troubleshooting networking and connection issues.
- Should be able to lift and shift (Desktops, Printers, Etc.)
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