What are the responsibilities and job description for the Calibration Customer Service Representative position at Balise Motor Sales?
Job Details
Description
Customer Service Representative – Automotive Calibration Company
We are seeking a motivated and detail-oriented Customer Service Representative to join our team at Expert Calibration, a leader in automotive calibration services. The ideal candidate will deliver exceptional customer support, effectively manage client inquiries, and ensure seamless service coordination. A strong aptitude for computer systems and excellent communication skills are essential for this role.
Key Responsibilities:
Customer Interaction
• Provide professional and courteous assistance to customers via phone, email, and in- person.
• Address customer inquiries regarding services, appointments, and pricing.
• Resolve customer complaints and escalate issues when necessary.
Scheduling and Coordination
• Schedule calibration appointments and follow up on service timelines.
• Coordinate with technicians and service departments to ensure efficient operations.
Administrative Tasks
• Maintain accurate customer records in the company database.
• Process invoices, payments, and service orders.
• Prepare and distribute customer reports and service updates.
Technical Knowledge and Support
• Utilize computer software to log and manage calibration requests.
• Learn and explain basic calibration processes to customers when needed.
• Stay updated on new technologies and services offered by the company.
Team Collaboration
• Work closely with technicians, management, and other staff to ensure customer satisfaction.
• Participate in team meetings and contribute to improving processes.
Benefits:
• Competitive salary.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and growth.
Working Conditions:
This role is primarily office-based but may involve occasional interaction with technicians in the service area.
Qualifications
Qualifications:
• Education: High school diploma or equivalent; additional education or certification is a plus.
• Experience: Previous experience in customer service or the automotive industry is preferred.
• Technical Skills: Proficient in Microsoft Office Suite, CRM systems, and other relevant software.
• Communication: Excellent verbal and written communication skills.
• Organization: Strong attention to detail with the ability to multitask in a fast-paced environment.
• Problem-Solving: Demonstrated ability to handle customer concerns effectively and professionally.
