What are the responsibilities and job description for the Parts Back Counter Representative position at Ballard Truck Center?
Ballard Truck Center is a family-owned business providing the best experience in the full-service commercial trucks industry in the northeast. Ballard’s dedicated team of technicians and representatives have earned them the title of #1 in Customer Satisfaction in the US by Volvo Trucks and Mack Trucks USA Dealer of the Year time and time again. Whether it is sales, service, parts, leasing, or rentals – Ballard’s been keeping the community rolling for over 100 years.
Ballard Truck Center in Worcester, MA is looking for a Parts Back Counter Representative.
Responsibilities and Duties
Parts Counter Representative Responsibilities Include:
- Assist technicians and customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
- Pull purchased parts from stock
- If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
- Answer phone calls in a timely manner, providing price quotes and other information.
- Assist outside sales representatives with their orders.
- Set up orders for daily shipment, delivery, or pick-up.
- Notify customer re: ordered parts, promptly restock returns, cores.
- Be friendly, professional and efficient when working with all customers, both on the phone and in person
Qualifications and Skills
Parts Counter Representative Job Requirements:
- Must have prior, relevant experience
- Ability to read and comprehend instructions and information.
- Must have at least basic computer skills
- Professional, personal appearance.
- Ability to work well with the public, sometimes with several customers at a time.
- Ability to work both individually and as a team
- Must be able to lift 50lbs or more
- Will be required to wear a dealership provided uniform.
Benefits include:
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Short term disability
- Long term disability
- Life insurance
- Paid time off
- 10 paid holidays a calendar year
- Company paid uniforms
Hourly Rate: Depending on Experience
