What are the responsibilities and job description for the Licensed Insurance Agent/Customer Service Representative position at Ballazhi and Associates, LLC?
Job description
Customer Service Representative
Duties:
- Provide exceptional customer service by phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Upsell products or services to maximize sales opportunities
- Perform outbound calling to follow up on customer inquiries or promotions
-MUST HAVE A LICENSE
Skills:
- Excellent phone etiquette and communication skills
- Bilingual in English and Spanish preferred
- Ability to analyze customer needs and provide effective solutions
- Strong data entry skills for accurate and efficient record keeping
- Multilingual abilities are a plus
- Sales experience is beneficial for upselling opportunities
We offer competitive pay and benefits packages. Join our team of dedicated customer service professionals and make a difference in our customers' lives.
Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the role.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: From $40,887.00 per year
Benefits:
- Paid time off
Supplemental Pay:
- Bonus opportunities
- Commission pay
License/Certification:
- Insurance Producer License (Preferred)
- Life Insurance License (Preferred)
Ability to Relocate:
- Hoffman Estates, IL 60169: Relocate before starting work (Required)
Work Location: In person
Salary : $40,887