What are the responsibilities and job description for the Client Experience Specialist position at Balloons Everyday?
We are seeking a dedicated Customer Service Representative to manage and enhance the customer experience in our balloon decor and delivery business. The ideal candidate will be a proactive, detail-oriented professional who excels in communication and follow-up. This position is crucial in maintaining strong relationships with our clients, ensuring their needs are met with the highest level of service. The ideal candidate should have a positive disposition, happy by nature and customer-centric.
Principal Duties and Responsibilities:
- Answer incoming calls and respond to customer inquiries promptly.
- Follow up with clients via phone, email, or other communication methods to ensure satisfaction and address any issues.
- Process and manage standard orders, ensuring all non-customized orders are handled accurately and efficiently.
- Maintain and update customer records in our system.
- Coordinate with the production team to ensure timely and accurate order fulfillment.
- Prepare and send invoices and process payments.
- Provide exceptional customer service with a focus on building long-term relationships.
- Work independently with minimal supervision while also being a collaborative team player.
- Perform light office duties, such as maintaining a tidy workspace and assisting with inventory.
Work Schedule:
- 40 hours per week: Monday, Tuesday, Wednesday, Friday, and Saturday (8:00 AM - 5:00 PM). One-hour lunch unpaid.
Compensation:
- Starting pay: $16.50 - $18.00 per hour, based on experience. Benefits after 90 days and flex PTO/sick pay accrued based on hours worked.
Job Type: Full-time
Pay: $16.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Dallas, TX 75234 (Preferred)
Ability to Relocate:
- Dallas, TX 75234: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18