What are the responsibilities and job description for the Executive Director - Player Development position at Bally's Atlantic City Casino Resort?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
Oversees staff in the development of players for repeat business.
Responsibilities:
- Responds to and consistently meets the needs of internal clients.
- Supports and cultivates new ideas and methods to deliver business solutions.
- Identifies ways to increase efficiencies or improve product or service.
- Delivers assignments/projects on time and completes all aspects before delivering to internal clients.
- Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
- Keeps track of existing products/services and/or progress on new initiatives.
- Prepares project plans that aid in moving project forward.
- Stays up to date with the latest developments in the profession. Develops skills to handle increasingly complex matters.
- Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
- Politely gives consistent, timely and accurate information and finds answer when unsure.
- Consistently demonstrates superior customer service skills and acts as a positive role model for all internal and external guests.
- Responsible for hosting VIP casino customers, both on and off property, as appropriate.
- Makes recommendations for the development and implementation of marketing and promotional programs designed to attract new market segments.
- Ensures internal and external communication is achieved resulting in maximum participation at all major special events.
- Must have proven ability to develop and maintain customer base of high end and mid-level players.
- Assists with the recruitment and training of new sales and national marketing staff.
- Works independently to identify and develop new markets.
- Communicates with management to ensure effective flow of information where appropriate.
- Responsible for meeting assigned goals and objectives.
- Responsible for compliance with New Jersey State regulations.
- Position is designated as Atlantic City Operations for cross-property marketing purposes.
Other duties as assigned.
Qualifications:
Excellent guest service and communication skills.
What’s in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical, dental, and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Experience
Preferred- • Requires five years prior experience in the casino industry in a Marketing Executive or Host capacity. • Previous executive-level management experience required. • Must have direct casino customer marketing and sales knowledge
Licenses & Certifications
Preferred- NJ Casino EE Registration
