Clerk - Front Desk Lead

Why Bally's?

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role: Job Title: Clerk - Front Desk Lead

Responsibilities:

• At the beginning of each shift, assess and review each nights' business, including arrivals, departures, special requests, etc.
• Prepare Daily Communications Log, In-house Physically Impaired Report, VIP Arrivals Report, and No-Show Report.
• Work directly with Executive Hosts and Table Games Managers assisting with the making or altering reservations and comps according to their requirements.
• Assist with emergency procedures as required including fire prevention and alarm reaction, emergency medical procedures to include knowledge of location and usage of AED devices, bomb threat plan, electrical failure procedures and elevator procedures when required.
• Maintain a thorough understanding of all procedural steps for checking-in and/or checking-out a guest and ensure all steps are followed when handling each guest interaction.
• Offer special services at each check-in, including such as wake up call, newspaper, assistance with luggage, etc.
• Communicate hotel services to guests (i.e. opening and closing times, Food & Beverage outlets, other amenities available, etc.)
• Issue safe deposit boxes to guests and ensure security of keys.
• Assist all departments as needed for successful operation of the hotel.
• Ensure all guest inquiries and complaints are resolved in a prompt, courteous, efficient and professional manner.
• Document all guest requests, complaints or problems.
• Handle overbooked reservations and “walk” guests to other facilities as needed.
• Assist in the smooth operation of the front office desk by stocking work stations with necessary supplies.
• Perform daily “bucket check” to ensure filing of all registration cards, accurately matching any updates, room changes, etc.
• Prepare drink ticket packets/logs for the 928 Lounge.
• Assist with billing and/or other reports and logs as assigned
• Input Capital Club Card numbers for new members in the reservation for groups and buses.
• Perform computer system turndowns and re-boots working directly with I.S.
• Provide exceptional customer service at all times
• Work safely, following all established safety rules and regulations
• Communicate effectively with co-workers, supervisors and guests
• Follow all relevant policies and procedures
• Comply with the company’s recycling program standards.

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned

Qualifications:

• Must possess 6 – 12 months prior work experience in hotel / front desk operations.
• Must possess high school diploma or GED or equivalent work experience.
• Must be able to work independently with minimal supervision.
• Must promote a professional and positive image at all times.
• Must be courteous and focused on providing a consistently high standard of customer service.
• Must be standards-driven and detail-oriented.
• Must have the ability to multi-task in fast-paced environment.
• Must be reliable and self-reliant.
• Must possess good communication skills.
• Must possess reasoning ability to include planning, working at various tempos, concentrating amid distractions, remembering names and faces, examining, observing and remembering details.
• Must be able to report to work on time as scheduled.
• Must be able to work weekends, holidays and nights as needed.
• Must be able to successfully pass a background check.
• Must present an overall professional appearance and report to work in appropriate attire.
• Must be able to speak, read and write English

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Target Starting Salary Rate: $17.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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