Beverage Server

JOB PURPOSE:

To provided world class Guest Service in a prompt and responsible manner.

QUALIFICATIONS: (Include equipment knowledge/use)

Able to work in an world class service environment, in a friendly upbeat manor

Must possess knowledge of beverages, both alcoholic and non-alcohol

Must be able to multi-task and work successfully with little to no supervision.

Must present a professional appearance that guests will find approachable.

Knowledge of state liquor laws

Servers will have clean pressed uniform and appearance including no visible tattoos, trimmed nails, no facial or excessive piercings, and well groomed hair.

Must attend all training classes and obtain a 90% or better on final exam.

LICENSE REQUIREMENTS:

STOP, Serve Safe or TIPS Certification

Department of Business Regulations

ESSENTIAL JOB FUNCTIONS:

Report to work at the assigned time in uniform, with name tag, state badge and

P.O.S Computer card.

Read Bulletin Board on Daily Basis in order to remain current on information regarding the day’s business.

Does a Daily Opening & Closing Requisition for ordering for beverage supplies.

Welcomes guest upon arrival in a polite and professional manner

Knows how to properly check Guest ID’s for serving of all alcoholic beverages.

Prepare non-alcoholic beverages and garnish each beverage according to standard recipe.

Provides fast (10 minute or less round time), friendly, professional beverage service to casino guests;

carries full trays on every round.
Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Maintains clean and stocked workstation
Handles money according to proper cash handling policy
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Promotes all casino events, programs and amenities
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Provides personalized service and uses guest name

Resolves service problems according to guidelines
Should have knowledge of liquor law of state and company policies.

Any other duties assigned by your supervisor

PHYSICAL/MENTAL REQUIREMENTS: (*Constantly, Frequently, Occasionally)

Constantly Provides World Class Guest service.

Able to work on feet for eight hour shift

Able to speak clear and hold conversation with all guests

Constantly uses good sense of judgment in serving of alcohol

Regular, predictable attendance required Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. for extended periods of time
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, garnishes), bend, stoop and twist while serving cocktails, stand and walk for up to four hours wearing proper company approved shoeware.
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment

WORKING CONDITIONS:

Able to work at a fast pace in often crowded/noisy environment

Able to tolerate second-hand smoke, noise, bright lights

• Constantly = over 2/3 time Frequently = 1/3-2/3 time Occasionally = under 1/3 time