What are the responsibilities and job description for the Supervisor - Hospitality position at Bally's Vicksburg?
ESSENTIAL DUTIES AND RESPONSIBILITIES: The Hospitality Supervisor is responsible for ensuring maximum efficiency in the performance of all Hotel and Food and Beverage employees to maintain immaculate hotel accommodations, dining rooms and all surrounding areas and all public areas.
- Provides excellent quality of customer service to co-workers and guests.
- Ensure at all times operating principles are being adhered to:
- Clean – Keep all areas clean and pristine.
- Safe – Follow all safety policies and procedures.
- Friendly - Use customer courtesy skills to provide superior guest service.
- Fun – Have fun! Be interactive with all internal and external guests while maintaining professional standards.
- Interact with all guests and employees to affect positively interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
- Ensures dining rooms are set and ready for operation.
- Oversees all side work is completed.
Education and/or Experience:
- High School diploma or general education degree (GED); or one to ten months related experience and/or training; or equivalent combination of education and experience.
What’s in it for you:
- Comprehensive health coverage plan that includes medical, dental, and vision
- Access Perks and Childcare discounts
Experience
Required- 1 year(s): Have the ability to Manage People Responsible for scheduling and reviewing staffing levels to provide optimum service levels and timely completion of tasks while maintaining and controlling labor cost.
Education
Required- Some college or better
Licenses & Certifications
Required- MS Gaming License
Skills
Preferred- Customer Service
Behaviors
Required- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work