What are the responsibilities and job description for the Surveillance Officer position at Bally's?
Why Bally's?
Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.
With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
Acts in compliance with all company and regulatory regulations and requirements.
Responsibilities:
• Understands and responds to internal guests’ needs.
• Communicates in a friendly, respectful, and understandable manner.
• Politely gives consistent, timely and accurate information and finds answers when unsure.
• Uses outlined service behaviors when encountering guests.
• Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods.
• Is a team player, cooperates with employees within the department as well as other departments?
• Speaks positively about the company, co-workers, and guests.
• Maintains surveillance on designated areas and activities.
• Assists with training of new Surveillance officer according to standard operating procedures.
• Records any irregular activity as required.
• Other duties as assigned.
• NOTE: EMPLOYEES MUST ADHERE TO THE REGULATIONS SET FORTH IN N.J.A.C. 13:69D-1.10 and 1.11 AND MUST SIGN AN ACKNOWLEDGEMENT OF THESE REGULATORY REQUIREMENTS PRIOR TO BEING EMLOYED IN THE SURVEILLANCE DEPARTMENT.
Qualifications:
• A broad knowledge of games and casino rules, procedures, and administrations
• Knowledge of the laws and regulations affecting the casino industry
• Good communication skills, organizational ability, and judgment as well as the ability to direct and manage people
What’s in it for you:
• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE”.
