Program Manager - Bronx Peer Advocacy Program

Mission Statement

Baltic Street Wellness Solutions is committed to providing peer recovery, person-centered, trauma informed, and compassionate services to those with mental health lived experience.

Vision

Our vision is to drive a cultural transformation within the mental health community by advocating for the underserved, educating for change, and inspiring wellness. We approach our role with cultural humility and mindfulness of oppressive systems.

Our Core Values

• We value a mentoring philosophy delivered from staff with peer lived experiences.
• We value the recovery journey of every individual with a mental health diagnosis.
• We value the personal and professional experiences of our staff and board members.
• We value community action to change societal views to break the stigma of mental health through advocacy within all systems.
• We value everyone's desire to have opportunities to obtain their visions of wellness.
• We value education and training to enhance an individual's opportunities for growth in one's personal journey to self-discovery.
  
  

Roles And Responsibilities

Reporting to The Division Director, the Program Manager teaches the principles and practices of recovery and self-help in leading by example while supervising departmental staff in day-to-day activities.

• Supervises departmental staff members weekly in a departmental staff meeting, evaluates/trains onboards new departmental staff
• Oversees staff daily, provide departmental staff in weekly individual one-on-one meetings
• Approves time-off requests, office supply orders and requests to reschedule activities pertinent to work/client relations
• Actively ensures all departmental staff members submit a timesheet monthly and that they are receiving their paychecks
• Maintains office functions (such as: group coverage, assign clients, other tasks to serve clients, entered data required, attendance (both clients and staff)
• Troubleshoots any departmental provider relation, AWARDS, or any other software issues
• Attends site visits, audits and any other departmental meetings as needed
• Various tasks assigned by the supervisor or agency headquarters that are necessary to meet service contracts
• Reports Levels of Service for Department of Health and Mental Hygiene (DOHMH) and quarterly demographic report
• Conducts training, maintain departmental filings standards and make sure staff are working towards all proper certifications
• Confirms that staff is maintaining/working towards Peer Certification(s), and any other webinars or training the Division Director sees fit
• Generates write-ups/incident reports when staff are not complying with company standards
• Maintains fire drill log, staff scheduling, staff medical documentation, and coverage when staff members are absent
• Complies with all guidelines to protect confidential client documentation, maintain DOHMH correspondence
• Reviews clients charts/audit charts for efficiency ensuring staff is maintaining all filing standards
• Distributes/maintains Metro Cards, postage stamps, policy/procedure development, petty cash any check requests as needed
• Attends the manager’s meeting twice a month to relay any relevant information to departmental staff members
• Always demonstrates competence in a culturally competent manner
  
  

Qualifications

• High School diploma required
• New York State Certified Peer Specialists certification (Active) - or must be Re-certified within 5 months of hiring
• Previous experience in a supervisory or leadership capacity is a must
• Experience working with individuals that receive behavioral health services.
• The ability to work as an effective team member is essential.
• Proficient in Microsoft Office 365, and internet navigation
• Knowledge of government entitlement programs and Support (IPS) supported employment model, with a minimum of one year of Human Services Experience and preferably one year experience managing staff
• Knowledge of AWARDS/Foothold a plus
• Bilingual a plus but not required
• Driver’s License a plus but not required
  
  

Additional Notes

• Other duties may be assigned by the agency or Division Director. Ability to conduct community outreach with other non-profit agencies or advocacy groups in the community.
  
  

We Are a State Mandated Organization, COVID-19 Vaccinations are Required. Selected candidates must be vaccinated against COVID-19 and have received a booster shot. Baltic Street Wellness Solutions will require selected candidates to submit proof of complete vaccination against COVID-19 and having received a booster shot prior to extending a job offer. If a candidate has a qualifying medical condition or religious exemption that contraindicates a COVID-19 vaccination, an exemption form should be requested from Human Resources.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.