Aftermarket Operations Leader

POSITION PURPOSE

 The Aftermarket Operations Leader is responsible for performance with BAC Aftermarket part shipments. This position will oversee all groups within the process, from scheduling to post-goods invoicing. The Aftermarket Operations Leader will implement initiatives to maximize the customer experience when choosing BAC OEM parts.

PRINCIPAL ACCOUNTABILITIES

 Owns personal and team safety. Observes all safety rules and uses the proper safety equipment. Committed to a culture of safety and excellence.

• Establish objectives for the team that are aligned with BAC’s execution strategy and evaluate team members on performance.
• Responsible for managing team’s performance inclusive of disciplinary documentation and administering annual performance reviews.
• Exhibit BAC Core Values to the fullest (Drive Innovation, Show Courage, Earn Trust, Embrace Responsibility).
• Own KPI metrics and develop goal targets towards driving world-class customer experiences in the parts business (scheduling, OTD, lead time, past due).
• Represent Aftermarket in the monthly BAC S&OP process by leading efforts on both forecasting and actual results.
• Collaborate with Sales Business Leaders to identify growth opportunities through operational excellence initiatives.
• Evaluate and strengthen the organizational structure within our BAC Aftermarket team to set up for success.
• Create operational measurements (productivity, capacity) for the Aftermarket that align with the new equipment business to maximize efficiency.
• Identify and execute initiatives focusing on speed of information via digital technology that improves the overall customer experience.
• Incorporate best practices from our ERP software that maximize team output, and coordinate with business leaders on prioritizing future development needs.
• Participate with Aftermarket Product Marketing on new product launches to maximize success across the entire value-stream (ecommerce initiative, new universal EWLC).
• Proactively identify and execute initiatives that support the customer seasonality (safety stock levels ahead of summer months, coil lead time reduction ahead of winter months).
• Engage with other BAC plant operation leads regularly for best practice sharing and

NATURE AND SCOPE

The Aftermarket Operations Leader reports to the site Supply Chain Manager. Additionally, they provide support for functional processes, projects and initiatives sponsored by EHS, Quality, Human Resources, Engineering, Maintenance and Operations. May participate in or lead cross functional teams representing multiple BAC business locations. The position will be based in Milford, DE but may be expected to travel to customer sites, other BAC facilities and headquarters offices periodically, with up to ten (10) percent travel.

KNOWLEDGE & SKILLS

• Bachelor’s degree preferably mechanical engineering or related technical degree. 7 years of equivalent background can substitute bachelor’s degree. 
• 3 years’ manufacturing experience required preferably an ISO based manufacturing environment.
• Strong problem-solving, analytical, & communication skills
• An ability to translate product needs to technology and understand technical concepts.
• Keen evaluator of talent and effective developer of high performing team members
• 3 years of experience leading product growth and improvement initiatives.
• Qualities of a team player with an ability to collaborate and build relations at all levels.
• Ability to lead teams, manage projects from inception to completion, and work cross-functionally in a collaborative, fast-paced, global environment.
• Strong business acumen with experience in analyzing financial and sales data, extracting relevant information and providing recommendations to improve results.
• Experience with the Microsoft Suite (preferably SharePoint, Teams, PowerApps, PowerBI)

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. While performing this job, the employee is regularly required to stand and walk up to 80% of the time. This position requires occasional lifting up to fifty pounds and travel up to 10% of the time. Exposures include elevated noise levels associated with a manufacturing environment, fluctuations in temperature ambient conditions as well as intermittent exposure to the weather in and about the yard and dock areas. Occasional weekend work is typical, and availability is expected for any of the three operating shifts.