What are the responsibilities and job description for the Director of Operations position at Baltimore City Community College?
About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.
- Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Description/Job Summary
The Director of Operations is the key liaison and manager for Division programs and initiatives. This position ensures alignment of Departmental work, data and college-wide initiatives based on the College's strategic plan. The Director supports the Vice President on special projects as needed, and the day-to-day operations to support the Division. This position provides oversight for programs and initiatives designed to support career pathways as students advance from WDCE programs through higher education and the workforce.
Responsibilities/Duties
- Works with the Workforce and Continuing Education leadership team to implement the institution's strategic plan and coordination with partner agencies and institutions
- Serves as the College Liaison to Baltimore City Public Schools (BCPS), other Local School Systems, and the Maryland State Department of Education (MSDE) regarding K-12 programming and accountability for student success.
- Serves as the College Liaison to Industry Partners, Workforce Development Providers, and the Department of Labor, Licensing and Regulation (DLLR) regarding Career Pathway programming and workforce development.
- Supervises the activities of the Division staff to ensure alignment and effective programming for student success.
- Manages the data of courses and enrollments to ensure they are aligned to the division and are included in the data management system.
- Coordinates planning, evaluation, program analysis and continuous quality improvement activities related to Career Pathway programming, BCPS student transitions, and workforce development.
- Facilitates use of organizational tools to help departments and units develop strategic plans, improve key processes, assess institutional needs and develops collaborative team environments.
- Develops and facilitates the College’s model for shared governance and institutional and unit engagement in planning and assessment to assure institutional requirements are fulfilled; unit priorities are available for consideration and priorities are communicated and widely understood.
- Directs the collection, analysis, and reporting of college data regarding student support and partnership outcomes.
- Develops materials for formal presentations and participates and/or leads institutional committees and task forces that advance student success.
- Provides reports for the Maryland Higher Education Commission, the Board of Trustees, and various internal and external agencies.
- Serve as Chair/member of College committees and work groups as needed.
- Works collaboratively with the Vice Presidents of Academic Affairs and Institutional Advancement to align planning, grant funding, and accountability processes that support the Strategic Plan.
Required Qualifications
- At least 5 years’ experience in statistical analysis and data visualization.
- At least 5 years’ experience utilizing a database management system.
- Advanced degree required, Business, Public Policy, Education or related field preferred
- Minimum of 10 years’ experience in public education.
- Ability to facilitate meetings and work effectively with diverse groups of people and engage a wide range of stakeholders and cultures.
- Successful experience setting and achieving strategic objectives.
- Strong written and verbal communication skills.
- Knowledge of workforce development trends, challenges, and opportunities.
Preferred Qualifications
- (10 years) experience preferred;
- Experience with K-12 programs.
- Experience in Maryland state government and/or an institution of Higher Education.
