Mgr BGE Customer PMO

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in? Primary Purpose: PRIMARY PURPOSE OF POSITION

Responsible for overseeing all aspects of multiple Customer Service projects, assuring high level of customer satisfaction, while maintaining project budget and project scope. Manage the prioritization and execution of projects through collaboration of various business units. Partner with business subject matter experts and IT. Operating as Lead support to Customer Operations Leadership Team, primarily responsible for the management and implementation of short and long-term strategic initiatives and projects, process improvement and information request, including determining the business requirements. Define major strategic levers and key strategic initiatives which will enable achieving a cohesive customer vision. This position may manage a small team to identify opportunities and implement process improvements. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Primary Duties: PRIMARY DUTIES AND ACCOUNTABILITIES

• Provide oversight, counsel, direction and evaluation of project management and/or customer programs and associated personnel (25%)
• Develop the vision, strategy and model for customer experience through interface with lines of business to create and define initiative requirements (25%)
• Interface with other departments involved in specific projects or engaged in similar work (20%)
• Create and drive project management tracking tools including on-time delivery of milestones, cost, and quality (20%)
• Develop short and long range resource plans to ensure resource utilization is levelized and optimized (10%)

Job Scope: JOB SCOPE

• Significant contact with leadership of external business groups
• Lead data analysis and recommendation development in support of customer adoption and experience through delivered programs
• Leadership level accountability
• Indirectly manage and provide direction for all of Customer operations
• Independent performer; Leadership-level decision making authority

Minimum Qualifications: MINIMUM QUALIFICATIONS

• BS degree in Business and 7-10 years' experience, or in lieu of degree, 9-12 years internal or external relevant experience
• Excellent Project Management skills
• Knowledge of Business Controls
• Ability to lead high performing work teams
• Ability to communicate to all levels of organization
• Strong PC skills (SAP/Passport, Excel, Access, Microsoft Project)
• Advanced skills in problem solving, conflict management

Preferred Qualifications:

Lead a team that manages projects for BGE IT Customer Projects o Deliver projects on time and within the budget and ensure that the underlying Business Outcomes are achieved. o Lead the projects through authorization and project phase gates o Proactively identify and mitigate risks o Lead Change management and ensure that the key Business Outcomes of the project are achieved o Lead the team that manages CC&B Projects and on-going maintenance o Identify and pursue automation opportunities through ideation and project execution - Lead the annual IT LRP planning for Customer Operations o Partner with Business Owners to identify demand, articulate benefits, obtain IT estimates, socialize with management for funding o Serve as the liaison between Business and IT to identify technology solutions to problems - Act as BGE Customer workstream lead for One Exelon and ensure effective change management with initiative owners and ensure visibility to achieving targets - Ensure close collaboration with other teams in BGE and corporate

Strong analytic skills Program and contract management experience Project Management Certification

Benefits: Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $112,000.00/Yr. – $154,000.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.