What are the responsibilities and job description for the Service Representative - (BMS at Belair Edison) position at BALTIMORE MEDICAL SYSTEM, INC.?
Current Employees Must Apply Through Their Kronos Employee Account
The service representative is part of a cross-trained team that performs the following processes necessary for the efficient operational function of a health center: pre-registration, registration, appointment confirmation, enrollment, scheduling, rescheduling, insurance verification, panel management, with medical record tasks such as record requests, printing Immunization records, copies of referrals, lab slips, etc. Also, assist patients by tasking messages through EHR to providers and clinical staff. The position is responsible for greeting customers and providing quality customer service in person and on the telephone. Handles all incoming mail and assigned faxes and disburses to appropriate departments. Receives co-payments and post payments for back balances to patient accounts and gives appropriate receipts to patients.
Schedule/Hours:
Monday to Friday - 8:00 AM to 5:00 PM
Required Education:
High School Diploma or equivalent education and/or experience
One year of experience in customer service.
Preferred Experience:
Basic medical terminology preferred.
One year of experience in health care.
Baltimore Medical System (BMS) is a community-based, nonprofit organization that provides quality primary/outpatient care services to communities in the Greater Baltimore area. BMS is the largest FQHC in Maryland, and we offer a variety of comprehensive primary and behavioral health services through five (5) community health centers and eight (8) school-based health centers. We have a competitive salary based on experience and generous benefits that include medical, dental, vision, 403b plan, paid time off, eight (8) paid holidays, tuition assistance, and more!
