What are the responsibilities and job description for the Call Center Team Lead Manager position at Bamboo Insurance?
Job Overview:
Bamboo Insurance seeks a highly skilled and experienced Operations Manager to oversee the day-to-day operations of our call center. This role requires strong leadership and management skills, as well as a deep understanding of customer service principles and practices.
Key Responsibilities:
- Supervise and manage a team of call center team leads and agents.
- Develop and implement policies, procedures, and resources to ensure quality customer service.
- Monitor call center performance metrics and implement strategies to improve efficiency and productivity.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- 5 years of experience in call center management, with at least 2 direct reports in a customer service/call center setting.
- Strong analytical and problem-solving abilities.
- Proficiency in call center software and CRM systems.
- Strong knowledge of customer service principles and practices.
