What are the responsibilities and job description for the Team Lead Call Center Manager position at Bamboo Insurance?
Customer Service Manager Role:
Bamboo Insurance is seeking an experienced Customer Service Manager to lead our call center team. The successful candidate will have a proven track record of managing teams, improving efficiency, and providing excellent customer service.
Key Responsibilities:
- Supervise and manage a team of call center team leads and agents.
- Develop and implement policies, procedures, and resources to ensure quality customer service.
- Monitor call center performance metrics and implement strategies to improve efficiency and productivity.
- Collaborate with other departments to ensure seamless communication and coordination.
Requirements:
- 5 years of experience in call center management, with at least 2 direct reports in a customer service/call center setting.
- Strong analytical and problem-solving abilities.
- Proficiency in call center software and CRM systems.
- Strong knowledge of customer service principles and practices.
