Cash Specialist

Overview

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and outpatient rehabilitation services.As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone. Bancroft is looking for a Cash Specialist to work in our finance department at our Corporate Headquarters in Cherry Hill, NJ.

The Cash Specialist performs cash receipt, cash application and reconciliation activities to contribute to an efficient and service-oriented Business Office ensuring that all payments received are accurately entered and posted/applied to the billing system. Continually look for innovative system enhancements for workflows and tasks.  Strive to meet departmental monthly cash metrics. 

Responsibilities

• Perform high volume and accurate daily cash receipt posting to billing system from daily cash receipt source document (checks, credit cards, cash, electronic lockbox and electronic  payments), create daily log and reconcile to cash report. Accurately adjust payments as needed based on contracted rates or other known exception criteria. Retrieve payments from various provider portals.  Download, review, reconcile and post all lockbox payments. Research unidentified payments for proper posting.
• Review electronic remittance advice posting for proper application to system records.
• Read and interpret third-party explanation of benefits (EOB).
• Perform high volume and accurate cash applications for all incoming payments for all customer accounts from various sources including: live checks, credit cards, daily cash, electronic lockbox and electronic payments.  Track and research unapplied cash and resolve and escalate to management as necessary.
• Meet position’s goals and objectives related to accuracy and productivity e.g. posting accuracy, timely cash application, timely reconciliations, etc.
• Receive and complete requests from team members regarding missing checks and inaccurate postings.
• Work with the Accounting Department to complete month end reconciliation process
• Investigate credit balances and refund requests and process refunds to insurance companies and patients.
• Must be able to use critical thinking to problem solve on a regular basis and have ability to work independently but also follow oral and written instructions.
• Must have time,management skills and be capable of meeting deadlines with little to no supervision.
• Highly attentive to detail and organization.
• Establish and maintain effective working relationships and communicate clearly with other departments, patients, vendors and insurance companies.
• Willingly and effectively cooperates with Bancroft, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other Pennsylvania and Delaware licensing or state agency or local municipalities in any inspections and investigations, upon request.
• Willingly accepts and accurately completes other duties as requested to assist with departmental functions.  Remains flexible and adaptable in work schedule and work assignments as defined by organizational and department needs.

Qualifications

Education & Experience:

High school diploma or equivalent required plus a minimum of 3 years of business office or related healthcare experience, preferably within a physicians’ office hospital setting, education, and residential billing. BA in a related field preferred. Experience with Cocentrix a plus. The successful applicant will be proficient in Excel, and other Microsoft Applications, including Word and Outlook.

Special Skills:

Effective verbal and written communication, interpersonal, organizational, prioritization, influence, and negotiation skills required. Effective and proven leadership skills required, as well as flexibility and adaptability. Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions. Minimum 18 years of age required.

Required Knowledge, Skills and Abilities:

1. ADAPTING TO CHANGE - Demonstrates willingness and an ability to adjust to change. This change may involve new ways of doing things, working with different types of people, performing unfamiliar tasks, or adjustingone's schedule in order to accommodate changes.2. COMMUNICATION - Presents ideas in an easy to understand manner with an engaging and captivating style.Effectively communicates complex ideas or thoughts in an easy to understand manner. Uses appropriategrammar, including vocabulary and sentence structure. Expresses information and ideas, orally and in writing, ina clear, concise, and easy to comprehend manor. Uses proper spelling, grammar, and sentence structure.3. FLEXIBILITY/MANAGING STRESS – Demonstrates willingness and the ability to adjust to working with different types of people, stressful, or demanding situations, or adjusting one’s schedule in order to accommodate changes. Maintains a realistic interpretation of what constitutes a stressful situation. Functions effectively evenwhen faced with stress and/or stressful situations. Effectively manages and controls stress-related responses in order to perform a job effectively and successfully.4. INTEGRITY - Acts in an honest and trustworthy manner based on personal responsibility and sound business ethics. Shows consistency among principles, values, and behaviors.5. MAKING GOOD DECISIONS - Considers alternative courses of action when faced with a decision and follows a logical decision-making process. Makes decisions and takes actions that have a positive, beneficial impact onthe team, the organization, and the self. Chooses the course of action that maximizes the benefits and minimizes loses.6. PLANNING & ORGANIZING - Schedules and organizes time and resources based on an established plan. Sets up and maintains systems in order to organize and keep track of tasks and assignments. Appropriately prioritizes tasks and activities.7. POSITIVE ATTITUDE - Views the world in a positive, optimistic manner. Does not always assume that there are hidden agendas behind every act. Maintains a positive demeanor and effective work behavior, even in the face of challenges or obstacles.8. PROBLEM SOLVING - Is able to effectively resolve problems that involve people, things, and processes that require general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts.9. TEAMWORK - Works effectively with others to accomplish goals. Effectively handles conflicts with other team members. Focuses first on the effectiveness and success of the team as a group. Is sensitive to the needs, strengths, weaknesses, and differences of individual players within the team.

EEO Statement

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential.  To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.