What are the responsibilities and job description for the Director HR Operations position at Bancroft?
Director HR Operations
Requisition ID
2025-17501
Category
Corporate and Support Services
Status
Full Time
Overview
We are seeking a dynamic and experienced Director of HR Operations to lead and manage our HR operations function. This role is pivotal in implementing and operating a shared service model for HR service delivery, ensuring efficient and effective support for our workforce. The ideal candidate will possess extensive experience in employee relations and a proven track record of collaborating with in-house counsel to navigate complex employee-related issues.
Responsibilities
Shared Service Model Implementation : Lead the design, implementation, and operation of a shared service model for HR service delivery to enhance efficiency and consistency across the organization
Employee Relations : Collaborate closely with in-house counsel to address and resolve employee relations issues, ensuring compliance with legal and regulatory requirements.
Operational Excellence : Oversee HR operations, benefits, administration, and compliance as well as collaboration with Bancroft Payroll department to ensure seamless service delivery.
Process Improvement : Identify opportunities for process improvement within HR operations and implement best practices to enhance service quality and efficiency.
Team Leadership : Build, lead, and mentor a high-performing HR operations team, fostering a culture of excellence and continuous improvement.
Stakeholder Management : Partner with senior leadership, department heads, and external partners to align HR operations with organizational goals and strategies.
Data-Driven Decision-Making : Utilize HR metrics and analytics to drive informed decision-making and measure the effectiveness of HR operations initiatives.
Change Management : Lead HR operational change initiatives to support the evolving needs of the business and its employees.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred
Extensive experience in HR operations, including the implementation and management of a shared service model.
Proven expertise in employee relations and experience working closely with in-house counsel.
Strong leadership and team management skills, with a track record of building and developing high-performing teams.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in HR-related technologies.
Strong understanding of HR compliance and regulatory requirements.
EEO Statement
Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.
Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.
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