What are the responsibilities and job description for the Solutions Engineer position at Bandwidth?
Who We Are:
Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The Solutions Engineer is an entry-level position within the Solutions Engineering department, focused on opportunities in the Enterprise Market Offer. The SE will be involved in broad, technical discussions with prospects, customers, and internal teams, with goals to guide sales resources through the discovery and resource-mobilization phases of the sales process. The SE will collaborate within the Value Selling framework to help identify business issues and problems, recommend solutions, and agree on mutual plans.
What You'll Do:
- Provide technical pre-sale support across the Enterprise Sales organization
- Partner with the Sales organization, Product Management, Product Marketing, and Developers to create and deliver solutions to prospects and customers
- Gather, analyze, and share customer technical information and feedback
- Gain trust and influence the customer buying process with technical knowledge and consultative selling
- Deliver product-specific training to the Sales organization
- Maintain up-to-date understanding of industry trends and technical developments
- Maintain a thorough knowledge of Bandwidth’s products and services
- Provide product portal (Bandwidth App) demos as necessary
- Interface with Bandwidth’s Solutions Engineering specialists to appropriately manage sales opportunities
What You Need:
- Bachelor’s degree in Engineering or technical field or related experience
- 3 years experience in telecom engineering and/or pre-sales engineering with direct customer-facing responsibility. Experience working with Global Service Providers. Experience with Bandwidth APIs/SDKs.
- In-depth understanding of SIP Voice inter-connection architecture, protocols, and implementation. In particular to on-premise SBCs, CCaaS, and UCaaS platforms.
- Most common platforms to interconnect:
- On-premise environments with SBCs: Avaya, Cisco
- CCaaS: Genesys Cloud CX
- UCaaS: MS Teams, both Operator Connect and Direct Routing, Cisco WebEx
- VoIP/telecom experience required
- Understand Bandwidth partner and ecosystem partners, products, and applications.
- Understanding of software architecture and API design.
- Ability to apply IT Systems knowledge to customer solution design.
- Professional written and verbal communication skills including presentation skills.
- Ability to convey information clearly to help account representatives position our products and solutions and help customers make buying decisions.
- Ability to document complex issues in simple terms.
- Aptitude to determine the most important benefits and articulate the value of our solutions.
- Strong business acumen and executive presence.
- Customer and field experience.
The Whole Person Promise:
At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…
- 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
- All new hires receive four weeks of PTO.
- PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
- Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
- “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
- 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
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