What are the responsibilities and job description for the Customer Service Representative position at Bandy Insurance Agency, Inc. representing State...?
Company Overview
State Farm, Bandy Insurance Agency, Inc. is dedicated to providing top-notch insurance and financial services. Our mission is to ensure that our clients receive the best coverage tailored to their needs while delivering exceptional customer service.
Summary
We are seeking a Customer Service Representative to join our team at State Farm, Bandy Insurance Agency, Inc. This role is crucial in delivering outstanding support to our clients and ensuring their satisfaction with our insurance products and services.
Responsibilities
- Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
- Assist clients with policy information, claims processing, and product offerings.
- Utilize call center software to manage customer interactions effectively.
- Conduct outbound calls to follow up with clients regarding their policies or potential needs.
- Maintain accurate records of customer interactions and data entry tasks.
- Demonstrate excellent phone etiquette while communicating with clients.
- Collaborate with team members to enhance service delivery and client satisfaction.
Requirements
- Proven experience in customer service or a related field, preferably in a call center environment.
- Strong communication skills, both verbal and written.
- Familiarity with data entry processes and customer management systems is preferred.
- Sales experience is beneficial but not required.
If you are passionate about helping others and want to be part of a dynamic team at State Farm, Bandy Insurance Agency, Inc., we encourage you to apply today!
Job Type: Full-time
Pay: $36,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Advance, NC 27006 (Required)
Work Location: In person
Salary : $36,000 - $80,000