What are the responsibilities and job description for the Loan Servicing Supervisor position at Banesco USA?
Job Title
Loan Servicing Supervisor
Banesco USA is seeking a Loan Servicing Supervisor for our Loan Operations Business Unit.
Primary Job Duties
Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
Loan Servicing Supervisor
Banesco USA is seeking a Loan Servicing Supervisor for our Loan Operations Business Unit.
Primary Job Duties
- Effectively supervises the daily operations of the loan servicing team, ensuring efficient and accurate processing of all escrow transactions (collections and disbursements).
- Proactively utilizes reports, technology, and third-party vendors to ensure the team maintains compliance and efficiently handles the loan servicing portfolio.
- Assigns tasks, monitors performance, and provides guidance to employees in the Loan Servicing area. Reports on team performance to the Loan Operations Officer.
- Provides resolution/assistance to customers and Bank staff (internal and external customers) regarding loan billing, escrow, errors, research, etc., and guides the team in handling complex inquiries.
- Ensures the team properly inputs all escrow-related transactions in Jack Henry, including, but not limited to, real estate taxes and insurance, including Private Mortgage Insurance (PMI).
- Oversee the team's preparation of flood expiration notices to ensure proper notification to customers within regulatory time frames. When needed, ensures the team effectively force places insurance to protect the bank’s collateral and comply with regulations.
- Supervises the monitoring of insurance via the tickler system and the disbursement of funds for insurance premium payments.
- Ensures Borrowers are notified when insurance policies expire and about delinquent real estate taxes.
- Oversees the process of termination of contracts with CoreLogic and American Flood Research for payoff loans and reviews American Flood tracking weekly.
- Ensures real estate taxes for new loans are entered and property information is sent to CoreLogic for accurate tracking.
- Supervises the processing of escrow disbursements and preparation of checks.
- Ensure insurance and real estate tax tickler reports are prepared monthly.
- Guides the team in reviewing insurance and real estate tax tickler reports weekly to ensure no lapse in coverage or delinquent taxes.
- Oversee the processing of Real Estate Escrow disbursements and payments for all loans with escrow.
- Ensures Escrow Analysis is processed on all loans due for escrow annually.
- Prepares and reviews various reports, oversees the remittance of guaranteed fees, and handles exceptions reported (e.g., New Loans, SBA Report, Doc Stamps, UCC Report, CoreLogic Report).
- Supervises the investigation of returned mail and oversees address change maintenance.
- Handles escalated customer complaints and oversee the preparation of error resolution reports in E-Oscar.
- Ensures the team processes satisfaction of mortgages, partial releases, and UCC filings on paid-off loans.
- Assists the accounting department with reconciliations for CoreLogic, AFR, and Prepaids (PLC's).
- Supervises employees working with Incoming/Outgoing collections and Standby Letters of Credit.
- Oversees the processing of Verification of Mortgages/Deposits via confirmation.com website.
- Maintains and oversees the Customer Dispute Log.
- Ensures supplies for official checks/ cashier checks, and LIP checks are available for the team.
- Completes annual training program assigned.
- Performs other projects, functions, and/or duties as assigned
- Education: Associate's degree or equivalent experience required. Bachelor’s degree preferred.
- Experience: Minimum five (5) years in the Loan Servicing Department of a bank, with at least three (3) years in a Lead or Senior Specialist role demonstrating leadership capabilities.
- Experience in executing process improvement initiatives within a team setting.
- Strong knowledge of regulatory requirements related to loan servicing, including flood insurance, residential, etc.
- Knowledge of servicing participated and syndicated loans is required.
- Knowledge of core systems, Jack Henry preferred.
- Proficiency in using reporting systems to track, monitor, and control loan servicing activities.
- Experience utilizing third-party vendors and technology (CoreLogic, AFR, Pega, RPA, etc.) to track, monitor, and control portfolio activities and ensure regulatory compliance is required.
- Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages.
- Strong verbal and written communication skills, ability to communicate effectively with team members and other departments.
- Strong attention to detail and accuracy.
- Ability to multi-task, with strong organization, time-management, and prioritizing skills.
- Excellent customer service skills, ensuring satisfaction with both internal and external customers.
- Ability to foster a positive team environment.
- Knowledge of related State and Federal banking compliance regulations and operational policies.
- Ability to understand, interpret, and apply instructions, procedures, and policies ensuring compliance with the Bank’s policies and procedures.
- Advanced computer skills include but are not limited to proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).
- Problem-solving and analytical skills to identify and resolve operational issues.
- Competitive Salary.
- PTO
- Hybrid Work Model (remote and on-site work)
- Tuition Reimbursement.
- Paid Parental Leave
- Medical, Dental, Vision
- 401k
- Life Insurance
- Supplemental Insurances
- Short-Term & Long-Term Disability
Banesco USA is part of Banesco International, a worldwide group of financial institutions with a presence in 14 countries.
As a corporation in continuous evolution, we promote the ongoing professional and personal development of our employees, by embracing challenges and adapting to the changing environment of today’s world. We aim to develop integral human beings, committed to making a difference at the workplace and out in the world.
Our actions are rooted in our Values: Reliability, Responsibility, Quality, and Innovation. We believe that we all have the same ability to transform our daily tasks into significant contributions, and therefore, Leave Our Mark.
At Banesco USA, one of our most valued assets is our enthusiastic team, which strives every day to create a world-class organization in an ever-changing world. Together, our team has made us a market leader and we invite you to join us.
